NICE Actimize named Celent fraud solutionscape Luminary

NICE Actimize has been named a leading Luminary in Celent's Anti-Fraud Solutionscape and Technology Capabilities Matrix, which assessed 37 anti-fraud technology providers.

Celent, a division of GlobalData, placed NICE Actimize in a category for vendors that score strongly on advanced technology and breadth of functionality, while generally holding a leading market presence.

The report said NICE Actimize offers coverage across banking, cards and payments fraud, as well as insurance claims fraud. That placed it among a field that included incumbent software suppliers, newer regulatory technology firms, card networks, payments processors and other market participants.

The recognition comes as competition intensifies in the fraud technology market, where banks, insurers and payments groups are seeking tools that can detect scams, account abuse and claims fraud across multiple channels. Suppliers have been under pressure to show their systems can address a broader range of fraud risks while reducing the operational burden on investigators.

What Celent Found

Celent summarised its view of the company's product coverage in a short assessment: "NICE Actimize provides comprehensive coverage of banking, cards, and payments fraud modalities, as well as insurance claims fraud."

Neil Katkov, PhD, Risk Director at Celent and author of the report, highlighted the company's use of agentic artificial intelligence in fraud operations. "NICE Actimize stands out for the breadth and depth of its fraud management capabilities. Its early move into agentic AI for alert and case automation demonstrates the kind of innovation that defines Luminaries in Celent's Fraud Solutionscape," Katkov said.

Agentic AI has become a closely watched term in financial technology as vendors apply more autonomous software tools to repetitive tasks such as triage, alert handling and case management. In fraud teams, those functions can consume significant staff time, particularly as payment volumes and scam attempts rise.

Product Focus

NICE Actimize said the recognition centred on its IFM enterprise fraud management platform, which it describes as covering fraud prevention processes from detection and strategy through investigations, operations and data orchestration.

According to NICE Actimize, the platform is designed to work across the customer lifecycle and multiple payment types. Users can apply analytics and investigation tools to identify threats in real time and manage claims and casework.

The company also highlighted product areas within its anti-fraud portfolio, including scams and mule account defence, new account fraud, authentication, investigations and payments fraud. These are areas where financial institutions have faced mounting scrutiny as criminals increasingly exploit faster payments, digital onboarding and social engineering techniques.

Across the banking sector, fraud systems are being judged not only on detection rates but also on how well they support operational teams. Banks and insurers want tools that can rank risk accurately, reduce false positives and help investigators handle large caseloads more efficiently.

Executive Response

Craig Costigan, Chief Executive Officer of NICE Actimize, said the ranking reflected the company's product direction in fraud management. "NICE Actimize's IFM enterprise fraud management and its cutting-edge AI and ML capabilities, typology-based multi-model detection, and robust entity risk scoring-all enhanced by network analytics and powered by collective intelligence-lead a paradigm shift in fraud prevention," Costigan said. "IFM equips FIs to combat fraud with unprecedented precision and agility, safeguarding institutions and their customers against scams and the constantly evolving threats of financial crime. We will continue to provide significant investment in anti-fraud solutions across detection, strategy and operations."

NICE Actimize operates within NICE, the broader software group listed on Nasdaq. It says it serves more than 1,000 organisations in more than 70 countries, with products focused on fraud prevention, financial crime detection and regulatory compliance.

The Celent ranking gives NICE Actimize an endorsement from a research firm that tracks the anti-fraud software market, at a time when banks and payments groups are reviewing how artificial intelligence can be applied to fraud detection and case handling. Katkov said the company's early use of agentic AI for alert and case automation was part of what set it apart in the study.