NTT DATA's report highlights 2025 tech trends impact

NTT DATA has revealed its Technology Foresight 2025 report, detailing important technology trends forecasted to shape the business landscape in the coming years.

The report explores five significant technological trends and provides actionable strategies to help organisations navigate future changes. In setting the context for businesses to thrive, the document underscores the importance of long-term strategies amid rapidly evolving societal issues.

One of the key insights highlighted includes the implementation of ambient intelligent experiences. The report indicates that 90% of contact centres report enhanced speed in complaint resolution and call volume processing through the use of artificial intelligence.

Another trend identified is cognitive cloud convergence, with predictions that by 2025, 75% of data generated by enterprises will be created and processed outside traditional centralised data centres or cloud environments.

The report also discusses accelerated security fusion, noting that 90% of companies have experienced breaches within their AI systems over the past year.

This year's edition of Technology Foresight shifts towards a broader global perspective, thanks to the strengthened Global One Team structure. The report reflects the latest trends and insights from various world regions, allowing it to provide a more precise interpretation of global technology developments.

In addition to identifying trends, NTT DATA has introduced proposals for next steps in the report. These action guidelines are intended to help businesses decisively bridge the gap between current technologies and tangible outcomes, facilitating steady progress despite the rapid pace of technological evolution.

Among the covered trends, the report envisions "Enhanced humans", where technological advancements will surpass limitations related to time, task, or knowledge. The concept of "Digital sustainability for economic resilience" also features prominently, aiming to harmonise the relationship between people, planet and prosperity.

"Cognitive cloud convergence" illustrates a world where technology and thought meet to spawn endless possibilities. "Accelerated security fusion" describes a vision where security evolves into an unobtrusive yet adaptive force, maintaining its vigilance ahead of potential threats.

NTT DATA's vision is to collaboratively shape the future alongside its global clientele through the Foresight report. It develops technologies and services required to realise these future-oriented visions, drawing lessons from prior initiatives such as enhancing internal communication with digital human supervisors and leveraging ultra high-speed, low-latency technology for strategic IT implementations.

The report's representative examples from 2024, including IT support for sustainability improvement, the application of IOWN technology, and consulting services for post-quantum cryptography, demonstrate ongoing contributions to societal transformation and business innovation.