Rydoo tops Gartner survey with 95% user recommendation rate
Rydoo has been ranked as the top vendor in Gartner's latest report on expense management software, achieving high user ratings and a strong willingness to recommend among customers.
According to the 2025 Gartner Peer Insights 'Voice of the Customer' for Expense Management Software, Rydoo achieved a 4.7 out of 5 user rating based on 56 reviews as of June 2025. The report also indicated that 95% of Rydoo users are willing to recommend the software, which is the highest percentage among all vendors evaluated in the report.
Customer feedback
I often say this: our customers are the true architects of Rydoo. We believe that our strong performance position on this report would not have been possible without their ongoing product feedback. So, a big thank you to our 1 million users. We look forward to expanding our product offering even further and continuing to support our clients in transforming their financial services through a purpose-built, AI-powered technology
Rydoo's Chief Executive Officer, Sebastien Marchon, attributed the company's performance in the report to its users, citing customer feedback as instrumental to the platform's development and ongoing enhancement.
Rydoo provides expense management software for multinational finance teams, supporting clients in more than 130 countries, including Deloitte, Miele, Swiss and Burger King. The platform offers digitised and automated processes to enable improved visibility and control over employee spending. The company states that this results in increased efficiency-by up to four times-and consistent compliance with global expense policies.
AI and fraud detection
The software includes a Smart Audit module, which utilises artificial intelligence to help clients identify various forms of expense fraud. This includes the detection of duplicate entries, out-of-policy transactions, and AI-generated deepfake receipts. This focus on AI-driven compliance and risk reduction is aimed at helping finance teams maintain control while dealing with complex and evolving regulatory environments.
Gartner's 'Voice of the Customer' report is designed to consolidate and summarise verified user reviews into insights for prospective buyers of technology or services. It presents aggregated peer viewpoints and detailed individual reviews to complement Gartner's in-house research.
According to the report, peer contributors are verified reviewers who assess products based on personal experience, providing both ratings and qualitative feedback. While the report highlights peer sentiment, it does not constitute an endorsement or validation from Gartner itself. Gartner states that its Peer Insights content reflects end-user opinions and should not be seen as a statement of fact or the company's own viewpoint.
Market presence
Rydoo's expense management solution is currently used by over one million customers worldwide. The company has stated that its platform integrates with more than 40 systems, including those for travel, human resources, finance and enterprise resource planning, to help clients build a unified approach to expense management across business functions.
In 2024, Rydoo's majority shareholder became Eurazeo, a European private equity firm with over EUR €35 billion in assets managed across more than 600 organisations. In mid-2025, Rydoo acquired Semine, a European company specialising in accounts payable automation, to augment its financial technology offerings.
Rydoo's stated aim is to provide finance teams the ability to submit expenses efficiently while maintaining automated policy checks and ensuring compliance. The company's software is positioned to help businesses of various sizes adapt their financial operations in line with evolving standards and requirements for automation, transparency, and data security in expense management software.
