Telus launches scam protection for Canadian mobile users

TELUS has launched Scam Protection for Canadian mobile customers. The service is included with new TELUS mobility data plans and is available as an add-on for some existing customers.

Developed with Norton, it is designed to help users identify suspicious calls, texts and emails through the My TELUS app.

The launch comes as fraud losses in Canada remain high. Figures cited from the Canadian Anti-Fraud Centre show Canadians reported more than CAD $704 million in fraud losses in 2025 across more than 112,000 reports.

The agency estimates that only 5% to 10% of fraud incidents are reported, suggesting the true scale of losses may be far higher than official totals indicate.

Holiday scams

TELUS is positioning the service around common consumer fraud risks that tend to rise during the holiday shopping period. These include fake shopping deals, fraudulent delivery notifications, spoofed phone numbers, phishing emails and texts, and suspicious social media messages.

Fake retail offers often use steep discounts to push shoppers into clicking malicious links or entering payment details. Delivery scams typically claim a parcel could not be delivered, prompting recipients to follow links or provide information.

Phone spoofing is another common tactic, with callers masking their number to make it appear to come from a trusted source. Fraudsters also use email, text and social media to create urgency and seek personal or financial information.

How it works

The service includes four features aimed at flagging potentially fraudulent communications and giving users an on-demand assistant to check questionable messages.

Built into the My TELUS app, it runs in the background once activated while customers use their devices as normal. New mobility data plan customers receive the service at no extra cost, while existing customers can move to an eligible plan or add it to their current plan for CAD $3 per month.

The launch reflects broader efforts by telecom and cybersecurity providers to address fraud at the network and device level as scam activity becomes more frequent and varied.

For consumers, the wider challenge remains recognising common warning signs. Unexpected requests for payment or personal information, unsolicited links, urgent language, and messages that appear to come from familiar numbers or accounts remain among the most common markers of attempted fraud.

The latest Canadian Anti-Fraud Centre figures show reported fraud losses reached more than CAD $704 million in 2025.