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Australian stories

Positive customer experience will boost brand loyalty - study
Unified Communications

Positive customer experience will boost brand loyalty - study

A positive customer experience with a retailer during the festive season will encourage customer loyalty, according to new research from Zendesk.

By Shannon Williams • 3 min read • Tue, 1st Dec 2020
What will our workplaces look like in the near future?
Unified Communications

What will our workplaces look like in the near future?

A new survey from collaboration technology provider Barco looks into remote working and how it has changed and developed during the COVID-19 pandemic.

By Catherine Knowles • 4 min read • Mon, 30th Nov 2020
How to optimise contact centres for 2021 and beyond
Customer Relationship Management

How to optimise contact centres for 2021 and beyond

2020 has been a challenging year for businesses worldwide. As we approach 2021, here are four key areas for contact centre optimization.

By Daniel Harding • 4 min read • Mon, 30th Nov 2020
rapidMATION to resell DRUID chatbot platform after forming partnership
Unified Communications

rapidMATION to resell DRUID chatbot platform after forming partnership

rapidMATION partners with DRUID to resell the DRUID Chatbot Authoring Platform, combining AI-driven chatbots with RPA capabilities.

By Staff Writer • 3 min read • Mon, 30th Nov 2020
SAS launches cloud platform on Azure in Sydney
Public Cloud

SAS launches cloud platform on Azure in Sydney

SAS brings its SAS Cloud platform to Australia in partnership with Microsoft Azure, offering local access to analytics and AI tools.

By Staff Writer • 3 min read • Mon, 30th Nov 2020
AppsFlyer opens Sydney office, expands into ANZ region
Digital Transformation

AppsFlyer opens Sydney office, expands into ANZ region

AppsFlyer opens its first office in Australia and New Zealand as it aims to tap into the growing app economy in the region.

By Catherine Knowles • 3 min read • Fri, 27th Nov 2020
Video: 10 Minute IT Jams - Who is OutSystems?
Digital Transformation

Video: 10 Minute IT Jams - Who is OutSystems?

OutSystems VP for ANZ Paul Arthur talks about the company's role in the region and the future of digital transformation.

By Nick Forrester • 5 min read • Fri, 27th Nov 2020
Increase in scams expected for NZ and Australia during holiday shopping season
Email Security

Increase in scams expected for NZ and Australia during holiday shopping season

New Zealand and Australian shoppers warned of increased cyber scams during November sales season, according to Avast.

By Shannon Williams • 5 min read • Fri, 27th Nov 2020
Digital enviro tech could save companies money but adoption is slow
Data Analytics

Digital enviro tech could save companies money but adoption is slow

According to a report from Frost & Sullivan and Envirosuite, environmental management tools can bring growth, innovation and bottom-line savings.

By Staff Writer • 3 min read • Fri, 27th Nov 2020
Facial recognition control solution hits ANZ
Surveillance

Facial recognition control solution hits ANZ

Centaman Entrance Control introduces new facial recognition technology for access gates in Australia and New Zealand.

By Shannon Williams • 3 min read • Thu, 26th Nov 2020
Webinar: The future of data centres in the face of climate change
DataCentre infrastructure

Webinar: The future of data centres in the face of climate change

COVID-19 accelerates digital transformation. APAC data center market to reach $28bn by 2024. Focus on sustainable solutions in Southeast Asia.

By Staff Writer • 3 min read • Thu, 26th Nov 2020
Most Australian businesses' comms not post-pandemic ready
Zoom

Most Australian businesses' comms not post-pandemic ready

New Zoom research finds that 55% of Australian businesses lack effective tools to communicate effectively in a hybrid workplace world.

By Staff Writer • 3 min read • Thu, 26th Nov 2020
Why tool consolidation should be a top priority for businesses
DevOps

Why tool consolidation should be a top priority for businesses

Businesses today face a myriad of problems due to using too many different software tools, hindering productivity and innovation.

By Dmitri Chen • 4 min read • Thu, 26th Nov 2020
42% of Australia's older workers have lost their job or had hours reduced amid pandemic
IT Automation

42% of Australia's older workers have lost their job or had hours reduced amid pandemic

Over half of older workers in Australia have been financially impacted by the pandemic, according to a recently released survey from Humanforce.

By Staff Writer • 3 min read • Wed, 25th Nov 2020
Trintech expands Australian Data Centre and makes additions to local team
Risk & Compliance

Trintech expands Australian Data Centre and makes additions to local team

Trintech expands its Australian Data Center and team to meet the needs of mid-market customers using its Adra solution in the region.

By Catherine Knowles • 3 min read • Wed, 25th Nov 2020

Stories from Other Regions

Australian stories

Chillsoft to distribute CyberArk security solutions in NZ & Pacific Islands
Privileged Access Management

Chillsoft to distribute CyberArk security solutions in NZ & Pacific Islands

New Zealand IT security distributor Chillisoft has partnered with CyberArk to bring cybersecurity solutions to the region.

By Staff Writer • 3 min read • Mon, 30th Nov 2020
Choosing the right safety knife
Supply Chain

Choosing the right safety knife

Proper training and blade choice can cut workplace injuries, while the wrong knife risks fatigue, recalls and operator mishaps.

By Michael Curreen • 5 min read • Sun, 29th Nov 2020
Is the 'fast follower' mentality holding back anti-money laundering in Australia?
Artificial Intelligence

Is the 'fast follower' mentality holding back anti-money laundering in Australia?

Australian banks are urged to invest in artificial intelligence to combat money laundering, with 68% believing it is the solution.

By Timothy Choon • 6 min read • Fri, 27th Nov 2020