Global stories

'Self-learning' AI big boon for Qualtrics' CX

Qualtrics says AI is helping businesses cut churn, boost revenue and uncover richer customer feedback by analysing calls and surveys.

By David Shilovsky • 5 min read • Today

Digital Transformation

Forrester says AI is upending B2B go-to-market models

Forrester urges B2B firms to rethink marketing, sales and metrics as AI agents reshape how buyers search, compare and choose suppliers.

By Sean Mitchell • 3 min read • Yesterday

Digital Transformation

Tariffs and sustainability: Why master data is a supply chain game-changer

Master data is becoming a strategic tool as firms juggle tariffs, sustainability demands and supply chain compliance in a fast-changing trade landscape.

By Bobby Joseph • 6 min read • This month

Digital Transformation

Click Frenzy & Power Retail enter liquidation

Receivers take control of Click Frenzy and Power Retail as both businesses keep trading while options are reviewed under liquidation.

By Sean Mitchell • 3 min read • This month

Marketing Technologies

Mercurius Media Capital backs LifeSafe with USD $1.5m

Mercurius Media Capital fires first shot in safety tech with USD $1.5 million deal to boost LifeSafe's US consumer push.

By Sofiah Nichole Salivio • 3 min read • Last month

Digital Transformation

Cover Genius names chief revenue officer & marketing head

Cover Genius expands leadership team with Jennifer Aubert Parker as Chief Revenue Officer and Nidhi Daga as Global Senior Vice President, Marketing.

By Mark Tarre • 3 min read • Last month

Partner Programmes

Logitech names Yalcin Yilmaz Chief Commercial Officer

Logitech promotes 22-year veteran Yalcin Yilmaz to chief commercial officer, succeeding long-serving sales and marketing leader Quin Liu.

By Mark Tarre • 3 min read • Last month

Marketing Technologies

DHL opens Erskine Park hub for tech, auto reverse logistics

DHL opens a 21,000m² Erskine Park warehouse to boost tech and auto spare parts distribution, returns handling and energy-efficient logistics.

By Sofiah Nichole Salivio • 4 min read • Last month

Marketing Technologies

The new world of GEO - are you ready?

Search is shifting from clicks to citations, and brands that still rely on old SEO alone risk losing visibility where B2B buyers now decide.

By Pipin Firmansyah • 5 min read • Last month

Stories from other regions

Marketing Technologies

The AI visibility gap: Why paid, owned channels are no longer enough for B2B tech

AI search is reshaping B2B tech visibility as Muck Rack findings show earned media now drives most citations, not paid channels.

By Patrick Keenan • 5 min read • Today

Software-as-a-Service

CoinGecko adds market intelligence tools & partner platform

CoinGecko widens its crypto toolkit with AI-led market intelligence, advanced charts and portfolio tracking, while adding a partner hub for project teams.

By Karen Joy Bacudo • 3 min read • Last week

Supply Chain

PATS launches hosted buyer programme for 2026 show

PATS has opened applications for a hosted buyer scheme at its 2026 NEC Birmingham trade show, after record visitor and overseas growth in 2025.

By Joseph Gabriel Lagonsin • 3 min read • Last week

Hyperscale

Brand as a revenue multiplier in enterprise sales

Brand can lift enterprise revenue by shaping shortlists, easing internal buy-in and strengthening pricing power before sales talks even start.

By Patrick Keenan • 4 min read • This month

Supply Chain

Late same-day freight lifts costs as fuel surcharges rise

MachShip says fuel surcharges have lifted Australian freight costs as same-day and next-day deliveries miss deadlines more often than standard services.

By Sean Mitchell • 4 min read • This month

Digital Signage

Fujifilm & DoxAI launch fraud check AI in New Zealand

Fujifilm Business Innovation New Zealand teams up with DoxAI to bring AI fraud checks to lenders and insurers, cutting manual document reviews.

By Sean Mitchell • 4 min read • This month

Fintech

Colladium launches SMSF gateway amid service closures

Colladium launches SMSF Gateway for trustees and accountants as Australia Post and SuperChoice services shut, offering a cheaper ATO-registered alternative.

By Sean Mitchell • 3 min read • This month

Customer Experience

3PL wins three-year fulfilment deal with GOOD GOOD

3PL lands three-year UK fulfilment partnership with GOOD GOOD, covering D2C, Amazon Seller Fulfiled Prime and Holland & Barrett supply.

By Sofiah Nichole Salivio • 4 min read • Last month

Digital Transformation

AI & invoicing friction shape B2B buying in Europe

European B2B buyers increasingly value seamless invoicing, onboarding and payment experience over price when choosing repeat suppliers.

By Shannon Williams • 4 min read • Last month

Manufacturing

Most UK firms now use AI as SMEs see roles unchanged

Most UK companies now use AI, but a major survey finds small and mid-sized firms report little impact on headcount or job roles so far.

By Sofiah Nichole Salivio • 4 min read • Last month

Manufacturing

British bank backs SuperSeed Physical AI fund with cash

British Business Bank pledges up to GBP £50 million to SuperSeed's new Physical AI fund targeting early-stage industrial tech start-ups.

By Karen Joy Bacudo • 4 min read • Last month