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Business Process Outsourcing (BPO) Stories - Page 3

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Business Process Outsourcing (BPO) stories

TGT Global names Thaddeus Susara to lead vendor push
Partner Programmes

TGT Global names Thaddeus Susara to lead vendor push

TGT Global has promoted Thaddeus Susara to vice president of channel and strategic partnerships to spearhead a new vendor-focused push.

By Sean Mitchell • 3 min read • Thu, 8th Jan 2026
Four things to consider when choosing a business process outsourcing partner in 2026
Data Analytics

Four things to consider when choosing a business process outsourcing partner in 2026

In 2026, choosing a BPO partner means valuing AI adoption, orchestration skills, compliance and proven business benefits over just cost savings.

By Sharon Melamed • 4 min read • Wed, 3rd Dec 2025
Tech Mahindra unveils Orion Marketplace for enterprise agentic AI
Digital Transformation

Tech Mahindra unveils Orion Marketplace for enterprise agentic AI

Tech Mahindra launches TechM Orion Marketplace, a platform granting enterprises access to autonomous AI agents for smarter, scalable business automation.

By Catherine Knowles • 3 min read • Wed, 24th Sep 2025
SquadStack.ai unveils autonomous AI agent to boost sales at scale
DevOps

SquadStack.ai unveils autonomous AI agent to boost sales at scale

SquadStack.ai has launched a voice-first autonomous AI agent to automate sales, doubling lead connectivity and cutting acquisition costs across various industries.

By Catherine Knowles • 3 min read • Fri, 15th Aug 2025
Org Group acquires EDR to boost European digital expertise
Customer Relationship Management

Org Group acquires EDR to boost European digital expertise

Org Group acquires Brussels-based EDR, enhancing its European digital and technology expertise across multiple markets including the UK and France.

By Shannon Williams • 3 min read • Thu, 26th Jun 2025
EY & SAP launch integrated finance service to drive growth
Unified Communications

EY & SAP launch integrated finance service to drive growth

EY and SAP have launched an Integrated Finance Managed Service using SAP's cloud to help businesses boost growth and streamline core finance functions.

By Catherine Knowles • 3 min read • Mon, 12th May 2025
BlackLine announces 2024 Global & Regional Partner Awards
Artificial Intelligence

BlackLine announces 2024 Global & Regional Partner Awards

BlackLine has unveiled its 2024 Global and Regional Partner Awards, honouring firms for advancing future-ready finance operations in a digitally evolving landscape.

By Melania Watson • 3 min read • Fri, 14th Mar 2025

Stories from Other Regions

Business Process Outsourcing (BPO) stories

Aviva expands TCS deal to run more UK life policies
Digital Transformation

Aviva expands TCS deal to run more UK life policies

Aviva extends its tech pact with TCS, shifting another 1.1m UK life policies onto the BaNCS platform to streamline service and costs.

By Catherine Knowles • 4 min read • Fri, 19th Dec 2025
Agentic AI and the rise of augmented human capabilities
Software-as-a-Service

Agentic AI and the rise of augmented human capabilities

Agentic AI shifts focus from automation to augmentation, enabling humans and AI to collaborate, enhancing productivity and reshaping future workplaces.

By Tony Tay • 6 min read • Thu, 20th Nov 2025
Naluri raises USD $5 million to expand digital health in Asia
Health Technologies

Naluri raises USD $5 million to expand digital health in Asia

Naluri secured USD $5 million in Series-B funding to expand digital health services into the Philippines and Vietnam, aiming for profitability within a year.

By Kaleah Salmon • 4 min read • Tue, 26th Aug 2025
Exclusive: Why automation & AI are now vital for Australian resilience
Digital Transformation

Exclusive: Why automation & AI are now vital for Australian resilience

Australian firms face rising IT outages and trust drops, making automation and AI vital for resilience ahead of APRA's CPS 230 compliance by July 2025.

By Melania Watson • 6 min read • Thu, 21st Aug 2025
Qantas cyberattack raises concerns for 6 million customers
Unified Communications

Qantas cyberattack raises concerns for 6 million customers

Qantas has revealed a cyberattack may have exposed personal data of up to 6 million customers, raising serious security concerns during peak travel.

By Catherine Knowles • 4 min read • Thu, 3rd Jul 2025
Fresh expert analysis reveals deeper concerns after Qantas cyber attack
Software-as-a-Service

Fresh expert analysis reveals deeper concerns after Qantas cyber attack

A cyber attack on Qantas highlights the rising threat from sophisticated hackers targeting top Australian brands and their data security.

By Melania Watson • 3 min read • Wed, 2nd Jul 2025
Stacey Thorpe appointed Managed Payroll Director at Symatrix
Enterprise Resource Planning

Stacey Thorpe appointed Managed Payroll Director at Symatrix

Symatrix appoints Stacey Thorpe as Managed Payroll Director to drive growth in managed payroll services across the UK and global markets.

By Melvin Hipolito • 3 min read • Mon, 30th Jun 2025
How South Africa is unlocking better customer experience for UK businesses
Digital Transformation

How South Africa is unlocking better customer experience for UK businesses

South Africa's contact centres blend skilled agents and tech, helping UK firms enhance personalised, empathetic customer experiences amid rising digital demands.

By Hans Zachar • 4 min read • Wed, 21st May 2025
TDCX tops Southeast Asia OA500 index, rises to 17th globally
Data Analytics

TDCX tops Southeast Asia OA500 index, rises to 17th globally

TDCX ranks as Southeast Asia's top outsourced CX provider and climbs to 17th globally in Outsource Accelerator's OA500 2025 Index among 3,200 firms.

By Kaleah Salmon • 3 min read • Tue, 13th May 2025
UK BPOs and contact centres look offshore as payroll costs rise
Unified Communications

UK BPOs and contact centres look offshore as payroll costs rise

Rising UK payroll costs due to higher National Living Wage and NIC are driving BPOs and contact centres to seek cheaper offshore alternatives like South Africa.

By Ruben Moggee • 4 min read • Thu, 8th May 2025
Target Group & FourNet partner to enhance NICE CXone use
Unified Communications

Target Group & FourNet partner to enhance NICE CXone use

Target Group has forged a five-year partnership with FourNet to enhance its contact centre operations using the NICE CXone platform, aiming for greater efficiency.

By Kaleah Salmon • 3 min read • Mon, 24th Feb 2025