Customer engagement Stories

Global Stories

Customer engagement stories

How connected retail technology is driving smarter, data-driven decisions

Connected store systems are helping retailers cut costs, react faster to demand and keep shelves, pricing and campaigns up to date.

By Paul Kyriakos • 4 min read • Yesterday

Payment Technologies

Mastercard launches wallet tools as Apple opens NFC

Banks and fintechs may soon keep more payments inside their own apps, as Apple's wider NFC access loosens iPhone wallet restrictions.

By Karen Joy Bacudo • 4 min read • Last week

Software-as-a-Service

Hospitality POS shifts to connected self-service platforms

Operators could lift spend and speed service as hospitality payments move from fixed terminals to connected platforms across venues.

By Sofiah Nichole Salivio • 4 min read • Last week

Data Protection

A/NZ tech leaders warn AI governance lags adoption

Boards are rushing into AI deployments, but leaders say weak data governance and security gaps are now threatening trust and returns.

By Mark Tarre • 5 min read • Last week

Hybrid Cloud

AI shifts to governed, real-time systems at the edge

Governance gaps are emerging as enterprises push autonomous AI from pilots into real-time edge systems across Asia-Pacific.

By Mark Tarre • 8 min read • Last week

Digital Transformation

Australia & New Zealand lead in agentic AI adoption

Consumers in Australia and New Zealand are facing longer waits and repeated handovers as companies rush to deploy agentic AI, Genesys found.

By Mark Tarre • 4 min read • Last week

Mastercard

LoungePair partners with Entertainment Publications

Travellers in New Zealand and Australia can now buy airport lounge access as digital gifts, widening LoungePair's reach through existing rewards channels.

By Sean Mitchell • 4 min read • Last week

Data Protection

Visa launches AI financial assistant for bank apps

Banks can keep customers inside their apps as Visa rolls out chat-based spending insights, card controls and account guidance.

By Karen Joy Bacudo • 4 min read • Last week

Data Protection

AI must earn trust through governance & infrastructure

Public confidence is lagging behind rapid AI rollout, with consumers demanding stronger governance, security and transparency from companies.

By Sofiah Nichole Salivio • 5 min read • Last week

Software-as-a-Service

Kentico posts record recurring revenue on SaaS AI demand

Higher SaaS adoption and AI demand helped lift Kentico to record annual recurring revenue, outpacing a market growing only in single digits.

By Mark Tarre • 4 min read • Last week

Software-as-a-Service

Temenos wins US regional bank for cloud core upgrade

The deal gives the lender a cloud-based core banking platform on Microsoft Azure, aimed at easing operations and supporting growth.

By Karen Joy Bacudo • 3 min read • Last week

Customer Relationship Management

Microsoft launches AI sales & service tools in Copilot

Sales and support teams could cut admin time as Microsoft embeds generative AI into Outlook, Teams and Dynamics 365 for routine customer work.

By Mark Tarre • 4 min read • Last week

Stories from Other Regions

Customer engagement stories

Digital Transformation

Zen launches business fund for UK customer milestones

Small UK firms buying eligible services could win cash as the broadband provider rewards milestones like hiring staff or moving premises.

By Sean Mitchell • 3 min read • Yesterday

Fintech

MoneySuperMarket launches investment app with Seccl

Customers can now start investing from GBP £1 as the comparison site broadens its app into wealth products and deepens ties with users.

By Karen Joy Bacudo • 4 min read • Yesterday

Software-as-a-Service

Lumin Digital raises USD $115 million in new capital

Backers including clients boosted the bank software provider's war chest to fund AI, payments and lending development as valuation hit USD $1.6 billion.

By Karen Joy Bacudo • 4 min read • Last week