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Customer Feedback Stories - Page 3

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Customer Feedback stories

AI to transform qualitative research into measurable data
Data Analytics

AI to transform qualitative research into measurable data

Mercury Analytics says AI will turn open-ended feedback into measurable insight by 2026, reshaping how organisations use qualitative data.

By Sean Mitchell • 3 min read • Mon, 2nd Feb 2026
Pluralsight names Michael Ross as new Chief Product Officer
Software-as-a-Service

Pluralsight names Michael Ross as new Chief Product Officer

Pluralsight has hired veteran product leader Michael Ross as Chief Product Officer to steer innovation in its tech skills platform.

By Catherine Knowles • 4 min read • Fri, 30th Jan 2026
Xero unveils customisable homepage packed with widgets
Data Analytics

Xero unveils customisable homepage packed with widgets

Xero rolls out a redesigned, widget-led homepage that surfaces real-time profit, cash flow and tasks in a custom view for each user.

By Karen Joy Bacudo • 3 min read • Fri, 30th Jan 2026
FourKites forms advisory board to shape manufacturing tech
Software-as-a-Service

FourKites forms advisory board to shape manufacturing tech

FourKites has created a manufacturing advisory board of senior supply chain leaders to steer its product roadmap and AI-driven logistics tools.

By Catherine Knowles • 3 min read • Thu, 15th Jan 2026
IDeaS scores triple recognition at 2026 HotelTechAwards
Digital Transformation

IDeaS scores triple recognition at 2026 HotelTechAwards

IDeaS wins twice and places once at the 2026 HotelTechAwards, underscoring growing demand for connected hotel revenue and planning tools.

By Karen Joy Bacudo • 3 min read • Thu, 15th Jan 2026
Teradata scales enterprise AI deployments across sectors
Manufacturing

Teradata scales enterprise AI deployments across sectors

Teradata claims over 150 large-scale AI deployments in 2025 as enterprises shift from pilots to governed, production-grade roll-outs.

By Mark Tarre • 4 min read • Wed, 14th Jan 2026
Scrum.org launches self-paced Product Owner course
DevOps

Scrum.org launches self-paced Product Owner course

Scrum.org unveils a self-paced Product Owner fundamentals course, offering flexible preparation for the PSPO I certification online.

By Joseph Gabriel Lagonsin • 4 min read • Sat, 10th Jan 2026
Kentico's Xperience platform gains top analyst praise
Digital Transformation

Kentico's Xperience platform gains top analyst praise

Kentico's Xperience platform lands G2 Leader status and top reviews after a year of feature gains and over 100 new digital projects.

By Sean Mitchell • 4 min read • Fri, 9th Jan 2026
Study finds value for money eclipses speed & price
Customer Experience

Study finds value for money eclipses speed & price

Value for money drives online customer sentiment three times more than price, delivery speed or product quality, a study of reviews finds.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 8th Jan 2026
Recast names Jake Mosey chief product officer to boost Intune tools
Mobile Device Management

Recast names Jake Mosey chief product officer to boost Intune tools

Recast hires former Jamf leader Jake Mosey as chief product officer to steer Intune-focused tools via closer community-driven input.

By Sean Mitchell • 4 min read • Thu, 8th Jan 2026
Recast Software recognised with 12 G2 Winter 2026 badges
Digital Transformation

Recast Software recognised with 12 G2 Winter 2026 badges

Recast Software lands 12 G2 Winter 2026 badges, underscoring strong customer-led momentum for its Microsoft-focused endpoint tools.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 7th Jan 2026
Alienware adds anti-glare OLED & AMD to gaming range
Gaming

Alienware adds anti-glare OLED & AMD to gaming range

Alienware brings anti-glare OLED to 16-inch gaming laptops, adds new Intel, Nvidia and AMD chips, and teases ultra-slim and budget models.

By Sean Mitchell • 5 min read • Tue, 6th Jan 2026
Retailers hit by 'Christmas Returns Hangover' surge
Unified Communications

Retailers hit by 'Christmas Returns Hangover' surge

Retailers brace for a “Christmas Returns Hangover” as eDesk reports a 45% spike in return requests from 26 December, denting profits.

By Sean Mitchell • 4 min read • Wed, 17th Dec 2025
APAC shoppers pay more for trusted brands with data privacy
Data Protection

APAC shoppers pay more for trusted brands with data privacy

84% of Asia-Pacific shoppers will pay more for brands they trust with personal data, highlighting growing concern over digital privacy and customer experience.

By Sean Mitchell • 3 min read • Fri, 5th Dec 2025
WiseTech shifts CargoWise pricing to per-transaction
Customer Experience

WiseTech shifts CargoWise pricing to per-transaction

WiseTech overhauls CargoWise pricing, scrapping seat and hosting fees in favour of AI-enabled per-transaction Value Packs for logistics.

By Sean Mitchell • 5 min read • Tue, 2nd Dec 2025

Stories from Other Regions

Customer Feedback stories

AI & value reshape 2026 guest engagement in hospitality
Data Analytics

AI & value reshape 2026 guest engagement in hospitality

AI-driven personalisation and shifting notions of value will set the pace for hospitality guest engagement in 2026, Paytronix predicts.

By Catherine Knowles • 5 min read • Fri, 16th Jan 2026
Pharmacy2U wins first UK online pharmacy B Corp nod
Customer Experience

Pharmacy2U wins first UK online pharmacy B Corp nod

Pharmacy2U becomes the UK's first online pharmacy to gain B Corp status after scoring 91.4 in a global social and environmental audit.

By Sofiah Nichole Salivio • 4 min read • Wed, 7th Jan 2026
AI to transform Australian freight, data & jobs by 2026
Data Protection

AI to transform Australian freight, data & jobs by 2026

AI is set to overhaul Australian freight, data strategy and jobs by 2026, as leaders shift from pilots to deep, context-aware deployment.

By Kaleah Salmon • 5 min read • Fri, 2nd Jan 2026