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Customer Satisfaction stories

Spinnaker names Rex Young as Chief Information Officer
Software-as-a-Service

Spinnaker names Rex Young as Chief Information Officer

The hire underscores Spinnaker's push to scale global support and AI tools as demand rises for alternatives to vendor-led software services.

By Mark Tarre • 3 min read • Yesterday
Spinnaker appoints Rex Young as Chief Information Officer
Digital Transformation

Spinnaker appoints Rex Young as Chief Information Officer

Demand for third-party software support is forcing Spinnaker to harden systems and security as it scales globally.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday
Spinnaker Support names Rex Young Chief Information Officer
Data Analytics

Spinnaker Support names Rex Young Chief Information Officer

Growth in Oracle, SAP and VMware support is pushing Spinnaker to expand its technology stack and security as demand rises globally.

By Sofiah Nichole Salivio • 3 min read • Yesterday
Midnite launches Pay by Bank for instant UK payouts
Fintech

Midnite launches Pay by Bank for instant UK payouts

UK bettors can now move funds in and out of Midnite in a few taps, as the operator adds instant bank payments through TrueLayer.

By Karen Joy Bacudo • 4 min read • Last week
Talkdesk launches branch tool for banks & credit unions
Fintech

Talkdesk launches branch tool for banks & credit unions

Banks could use the new tool to give branch staff a fuller customer history, reducing repeated questions and improving advice on complex issues.

By Karen Joy Bacudo • 3 min read • Last week
returns experience drives online shoppers away, study finds
Customer Experience

returns experience drives online shoppers away, study finds

Poor returns experiences are pushing 92% of shoppers away, while most also check refund windows before buying, Reveni's study found.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Rimini Street names Costello Chief Operating Officer
Data Analytics

Rimini Street names Costello Chief Operating Officer

The third-party software support provider is broadening its leadership bench as it pushes for faster global growth and tighter delivery control.

By Sean Mitchell • 3 min read • This month
ArrowXL cuts mileage 13% with Descartes route software
Fleet Management

ArrowXL cuts mileage 13% with Descartes route software

The home delivery firm has reduced fuel use and missed slots as overnight route planning now covers 95% of drops.

By Mark Tarre • 4 min read • This month
Sovos names partner award winners across global network
Software-as-a-Service

Sovos names partner award winners across global network

Global tax software buyers are increasingly reliant on consultancies and cloud alliances as Sovos spotlights its best-performing partners.

By Mark Tarre • 4 min read • This month
Rinnai Australia cuts service times with Oracle AI
Manufacturing

Rinnai Australia cuts service times with Oracle AI

Customer enquiries are now being answered up to 35% faster as Rinnai Australia uses Oracle AI to ease pressure on its call centre.

By Joseph Gabriel Lagonsin • 3 min read • This month

Stories from Other Regions

Customer Satisfaction stories

AI adoption rises as Australian firms mine contact data
Data Analytics

AI adoption rises as Australian firms mine contact data

Businesses can uncover hidden service failures and improve customer loyalty by analysing contact centre interactions at scale with AI.

By Phong Bui • 4 min read • Yesterday
Xero wins Canstar award for small business software
Software-as-a-Service

Xero wins Canstar award for small business software

Australian small businesses rated the software highest for easing admin, with users praising its reporting, integration and ease of use.

By Karen Joy Bacudo • 4 min read • 3 days ago
Frost Bank lifts digital account openings with Blend
Data Analytics

Frost Bank lifts digital account openings with Blend

Digital onboarding now takes six to seven minutes at Frost Bank, as manual reviews dropped and customer acquisition improved.

By Karen Joy Bacudo • 4 min read • Last week
Accenture Song finds Kiwi brands still failing promises
Digital Transformation

Accenture Song finds Kiwi brands still failing promises

A new survey suggests customer frustration is nudging more New Zealand shoppers towards AI tools, even as brands struggle to rebuild trust.

By Sean Mitchell • 5 min read • Last week
Currys rolls out NiCE software to unify customer service
Digital Transformation

Currys rolls out NiCE software to unify customer service

The overhaul is lifting satisfaction and cutting complaints as Currys handles nearly 6 million support contacts a year across its retail network.

By Mark Tarre • 4 min read • This month
Eltropy sets out AI playbook for community lenders
Software-as-a-Service

Eltropy sets out AI playbook for community lenders

Community banks and credit unions are being urged to use AI across the customer journey to speed replies, cut calls and satisfy regulators.

By Joseph Gabriel Lagonsin • 4 min read • This month
Scoot uses Qualtrics AI to cut feedback analysis time
Software-as-a-Service

Scoot uses Qualtrics AI to cut feedback analysis time

Passengers can now see booking glitches fixed faster, as Scoot has cut feedback analysis from hours to minutes using Qualtrics AI.

By Joseph Gabriel Lagonsin • 3 min read • This month
Older consumers most loyal to working AI customer service
Digital Transformation

Older consumers most loyal to working AI customer service

Consumers aged 60 and over are most likely to stick with AI support if it solves problems, highlighting performance as the key loyalty driver.

By Joseph Gabriel Lagonsin • 4 min read • This month