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Customer Satisfaction Stories - Page 3

Global Stories

Customer Satisfaction stories

Nasuni wins sixth NorthFace award, tops G2 reports
Software-as-a-Service

Nasuni wins sixth NorthFace award, tops G2 reports

Audited feedback has lifted Nasuni's customer-service standing, with a 98% CSAT score and top G2 placements across 15 categories.

By Sofiah Nichole Salivio • 4 min read • Last month
NiCE & Sopra Steria roll out AI service centre tool
Data Protection

NiCE & Sopra Steria roll out AI service centre tool

About 800 agents are already using AI guidance as Sopra Steria looks to meet a 90% call-answer target within 20 seconds.

By Sean Mitchell • 4 min read • Last month
NiCE names five launch partners for AI specialisation
Digital Transformation

NiCE names five launch partners for AI specialisation

Enterprise buyers will get a new way to assess AI service partners after NiCE introduced a specialism based on certified staff and proven results.

By Sean Mitchell • 4 min read • Last month
8x8 named MetriStar top provider for CPaaS & CCaaS
Data Analytics

8x8 named MetriStar top provider for CPaaS & CCaaS

Recognition follows a market shift towards integrated customer communications platforms as 8x8 scores above average on business success and sentiment.

By Sean Mitchell • 3 min read • Last month
SITA says baggage mishandling falls as travel hits 5bn
Digital Transformation

SITA says baggage mishandling falls as travel hits 5bn

Despite a 23% drop in mishandled bags, airlines still faced a USD $6.3 billion bill as global passenger traffic reached 5 billion in 2025.

By Sean Mitchell • 4 min read • Tue, 30th Jun 2026
Pay.com.au adopts Zendesk AI ahead of US expansion
Software-as-a-Service

Pay.com.au adopts Zendesk AI ahead of US expansion

Centralising support has cut costs and handling times as the fintech gears up for its first US office in a $35 trillion market.

By Karen Joy Bacudo • 3 min read • Tue, 30th Jun 2026
Avalara wins TrustRadius tax compliance software award
Software-as-a-Service

Avalara wins TrustRadius tax compliance software award

Verified customer feedback has put Avalara among the top-rated tax compliance tools as businesses grapple with complex rules across jurisdictions.

By Joseph Gabriel Lagonsin • 3 min read • Fri, 26th Jun 2026
Synthflow AI & Avant strike exclusive voice AI deal
Software-as-a-Service

Synthflow AI & Avant strike exclusive voice AI deal

The tie-up could speed customer service automation for regulated sectors, with first joint deals already closed and roll-outs due in weeks.

By Sean Mitchell • 4 min read • Thu, 25th Jun 2026
8x8 launches AI Routing for broader customer service
Software-as-a-Service

8x8 launches AI Routing for broader customer service

Customer queries can now be directed to experts beyond the contact centre, as 8x8's new tool uses data to match issues in real time.

By Mark Tarre • 4 min read • Thu, 25th Jun 2026
Shufti named G2 leader in identity verification grid
Software-as-a-Service

Shufti named G2 leader in identity verification grid

Customer reviews have pushed Shufti into G2's top tier, signalling stronger demand for its identity checks and anti-money laundering tools.

By Sean Mitchell • 3 min read • Fri, 19th Jun 2026
UK businesses warned over rising generative AI costs
Software-as-a-Service

UK businesses warned over rising generative AI costs

Cost pressures are emerging as UK and Irish firms move generative AI from pilots to production, with 41% calling model spend prohibitive.

By Mark Tarre • 5 min read • Thu, 18th Jun 2026
Cegid launches retail one for speciality store chains
Software-as-a-Service

Cegid launches retail one for speciality store chains

Retail staff could spend less time juggling logins as Cegid brings sales, stock and customer tools into one interface.

By Sean Mitchell • 3 min read • Wed, 17th Jun 2026

Stories from Other Regions

Customer Satisfaction stories

Urbsurf lifts bookings with redesigned online system
Software-as-a-Service

Urbsurf lifts bookings with redesigned online system

Higher conversion and fewer abandoned carts are boosting URBNSURF's online sales after a simpler booking flow cut checkout time by 31%.

By Sean Mitchell • 3 min read • Last month
Floward uses AI agents to handle seasonal WhatsApp spikes
Digital Transformation

Floward uses AI agents to handle seasonal WhatsApp spikes

Seasonal surges on WhatsApp are now being absorbed by AI, helping the florist cut costs 15% and keep replies to one minute.

By Sofiah Nichole Salivio • 4 min read • Tue, 30th Jun 2026
The Candy Garage doubles sales after logistics shift
Digital Transformation

The Candy Garage doubles sales after logistics shift

Outsourced fulfilment has freed the Lincoln confectionery firm to scale up, with daily collections replacing weekly dispatches and turnover climbing.

By Karen Joy Bacudo • 5 min read • Mon, 29th Jun 2026
3PL appoints Ryan Walker as Head of Customer Experience
Digital Transformation

3PL appoints Ryan Walker as Head of Customer Experience

The new role signals 3PL's push to improve service and align staff, systems and technology as competition in fulfilment intensifies.

By Sofiah Nichole Salivio • 4 min read • Thu, 25th Jun 2026
Stewart Golf cuts customer response times to one minute
Digital Transformation

Stewart Golf cuts customer response times to one minute

Weekend and overseas customers are getting answers far faster, as the golf trolley maker's AI assistant now handles most routine queries around the clock.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 19th Jun 2026
Pulsant completes GBP £2 million data centre upgrade
Customer Experience

Pulsant completes GBP £2 million data centre upgrade

Visitors and engineers now face easier access and better facilities after a GBP £2 million overhaul across eight UK sites, Pulsant said.

By Joseph Gabriel Lagonsin • 3 min read • Thu, 18th Jun 2026