Customer Support stories - Page 11
Air India launches AI assistant AI.g on WhatsApp for customer support
Thu, 11th Jan 2024
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whatsapp
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connectivity
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customer support
Air India's AI-driven virtual assistant, AI.g, has been launched on WhatsApp to offer customers an easily accessible support channel for over 1300 travel-related enquiries.
The importance of conversational AI in contact centres
Tue, 10th Oct 2023
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uc
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digital transformation
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cx
8x8 publishes report highlighting the growing adoption and value of conversational AI in the contact centre industry.