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Customer Support Stories - Page 29

Global Stories

Customer Support stories

Salesforce says AI to run 50% of customer service cases by 2027
Digital Transformation

Salesforce says AI to run 50% of customer service cases by 2027

Companies forecast major cost reductions and higher satisfaction scores as AI automates routine cases and redefines service workflows.

By Jake MacAndrew • 3 min read • Tue, 18th Nov 2025
ScreenCloud Belfast team wins three major awards for service
Digital Signage

ScreenCloud Belfast team wins three major awards for service

ScreenCloud's Belfast team won three top awards at the Contact Centre Northern Ireland Awards, highlighting their excellence in customer service and leadership.

By Sean Mitchell • 3 min read • Fri, 14th Nov 2025
Fluent Commerce unveils server to boost AI in retail queries
Digital Transformation

Fluent Commerce unveils server to boost AI in retail queries

Fluent Commerce launches MCP Server to link AI agents with retail backend systems, speeding up order queries and boosting customer service efficiency.

By Sean Mitchell • 3 min read • Thu, 13th Nov 2025
CNCF finds strong bond between cloud native dev & AI tools
Virtualisation

CNCF finds strong bond between cloud native dev & AI tools

NVIDIA Triton and Metaflow lead in enterprise adoption as 41% of AI developers embrace scalable, cloud-based AI systems for core tasks.

By Jake MacAndrew • 3 min read • Thu, 13th Nov 2025
New Relic named leader in Gartner's 2025 Magic Quadrant for DEM
Digital Transformation

New Relic named leader in Gartner's 2025 Magic Quadrant for DEM

New Relic has been named a Leader in Gartner's 2025 Magic Quadrant for Digital Experience Monitoring, marking its second consecutive year in this top position.

By Melania Watson • 3 min read • Tue, 11th Nov 2025
Adobe's Chief Legal Officer on ethics & trust in the generative AI era
Marketing Technologies

Adobe's Chief Legal Officer on ethics & trust in the generative AI era

Adobe's Chief Legal Officer highlights ethics, transparency and government engagement as key to trust in the evolving generative AI landscape.

By Sean Mitchell • 5 min read • Tue, 11th Nov 2025
How human agents can work with AI to elevate contact centre outcomes for customers
Unified Communications

How human agents can work with AI to elevate contact centre outcomes for customers

Combining human empathy with AI's smart automation transforms contact centres, boosting efficiency and delivering personalised customer experiences.

By Rod Lester • 3 min read • Thu, 6th Nov 2025
ISH acquires ProSpend to boost global fintech & UK presence
Fintech

ISH acquires ProSpend to boost global fintech & UK presence

UK software group ISH acquires Australian fintech ProSpend to enhance its global footprint and expand UK market presence from 2026.

By Melvin Hipolito • 3 min read • Tue, 4th Nov 2025
Zendesk named leader for AI-first customer service by Gartner
Customer Relationship Management

Zendesk named leader for AI-first customer service by Gartner

Zendesk has been named a Leader in Gartner's 2025 Magic Quadrant for CRM Customer Engagement, praised for its AI-first Resolution Platform.

By Shannon Williams • 3 min read • Thu, 30th Oct 2025

Stories from Other Regions

Customer Support stories

Why AI will fail without a single version of truth
Digital Transformation

Why AI will fail without a single version of truth

AI chatbots are failing to improve customer service as incomplete data and trust issues cause frustration, prompting firms to reintegrate human agents.

By Phil Smith • 5 min read • Tue, 18th Nov 2025
Why Build “Faster Horses” When What you Need is a Car?
Customer Experience

Why Build “Faster Horses” When What you Need is a Car?

AI Advocacy redefines customer service by eliminating frustrating escalations, pairing AI with humans to ensure seamless, continuous support and greater customer trust.

By Doug Marinaro • 8 min read • Tue, 18th Nov 2025
Freshworks unveils AI features to boost UK enterprise support
Fintech

Freshworks unveils AI features to boost UK enterprise support

Freshworks launches new AI tools in the UK to streamline customer support and IT management, boosting efficiency and cutting manual tasks for enterprises.

By Sean Mitchell • 4 min read • Tue, 18th Nov 2025
eDesk launches AI Agent for multi-channel eCommerce support
Customer Experience

eDesk launches AI Agent for multi-channel eCommerce support

eDesk launches AI Agent to handle eCommerce support across 300+ channels, resolving 65% of enquiries for USD $0.99 per resolution.

By Sean Mitchell • 3 min read • Mon, 17th Nov 2025
Three signs your company is heading for the customer support squeeze
Customer Experience

Three signs your company is heading for the customer support squeeze

Businesses face a customer support squeeze as rising effort, agent overload, and scale pressures threaten growth and customer loyalty.

By Simon Hayward • 4 min read • Wed, 12th Nov 2025
UK retailers risk GBP £92 million as AI fails to meet eCommerce needs
Customer Experience

UK retailers risk GBP £92 million as AI fails to meet eCommerce needs

UK retailers face a GBP £92 million risk as most AI initiatives fail to meet eCommerce needs, with many consumers dissatisfied and investments underperforming.

By Shannon Williams • 3 min read • Wed, 12th Nov 2025
Sometimes an idea doesn't go anywhere. But this one did
Partner Programmes

Sometimes an idea doesn't go anywhere. But this one did

Starting from a simple idea in rural NZ, MyTrucking has grown over 11 years into a thriving tech business serving NZ, Australia, and the UK.

By Sara Orsborn • 11 min read • Tue, 11th Nov 2025
The business value of uncomplicated
Digital Transformation

The business value of uncomplicated

Businesses grow increasingly complex, but prioritising uncomplicated, intuitive AI tools can boost speed, clarity and employee satisfaction in today's fast market.

By Dennis Woodside • 5 min read • Mon, 10th Nov 2025
DBS rolls out AI-powered virtual assistant Joy to all SMEs
DevOps

DBS rolls out AI-powered virtual assistant Joy to all SMEs

DBS has launched its AI-powered virtual assistant, DBS Joy, for all corporate clients, enhancing 24/7 support and boosting SME customer satisfaction by 23%.

By Sean Mitchell • 3 min read • Mon, 10th Nov 2025