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Incident management stories

It service desk agent biometric facial scan secure auth workflow

1Kosmos adds identity checks to ServiceNow AI workflows

Last week
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uc
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surveillance
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biometrics
1Kosmos adds embedded identity checks to ServiceNow AI workflows to curb social engineering in high-risk service desk interactions.
It sec ops room analysts lock network and jira style board view

Keeper connects Jira workflows with privileged access

Last week
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siem
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digital transformation
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pam
Keeper launches native Jira integrations to tie security incident workflows directly to privileged access approvals while retaining zero-knowledge controls.
Toronto conference ai observability cn tower cloud dashboards

Grafana brings AI observability roadshow to Toronto

Last week
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devops
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hybrid cloud
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data analytics
Grafana brings its AI observability roadshow to Toronto, targeting Canada's cloud boom with tools to tame complex, distributed systems.
Srividya

From NOC night shifts to leading change in network ops

Last week
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hybrid & remote work
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it industry
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flexible work
On Women's Day, a former night-shift engineer shares how resilience, support and fair chances turned NOC grind into tech leadership.
Split office orderly desks vs advanced robot assistants governance

Mid-market firms stall at pilot stage for agentic AI

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devops
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digital transformation
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hyperscale
Most mid-market firms are stuck in pilot agentic AI trials as governance lags, even while 43% leapfrog directly into agent-based systems.
Telecom ops center unified network dashboard customer journey

Infovista unveils VistaOne to unify network & CX data

Last week
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network infrastructure
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data analytics
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digital transformation
Infovista launches VistaOne platform to fuse network and customer experience data, using agentic AI to speed decisions and cut operating costs.
Modern office home desk zero trust ai network shield illustration

TCS, Zscaler expand partnership with AI workspace suite

Last week
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firewalls
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digital transformation
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network security
TCS and Zscaler launch an AI-powered zero trust workspace platform blending security, observability and experience analytics for enterprises.
Intricate digital data pipeline with shield governance overlay

Ataccama adds AI data observability to ONE platform

Last month
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uc
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data analytics
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risk & compliance
Ataccama adds AI-driven data observability to its ONE platform, unifying pipeline monitoring, alerting and governance for regulated users.
Carlo stefanelli chief technology officer targa telematics

Targa Telematics shifts core systems to Equinix hubs

Last month
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digital transformation
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hyperscale
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iot
Targa Telematics moves core systems to Equinix data centres in Milan and Frankfurt to bolster data sovereignty, resilience and growth.
Glowing ai data streams over server room anomaly detection web

Confluent links AI agents & boosts anomaly detection

Last month
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devops
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digital transformation
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martech
Confluent upgrades its AI toolkit to link agents over live data streams and add multivariate anomaly detection for faster issue spotting.
Interlocking puzzle pieces over laptop global saas communication

Sinch & Lovable ally to embed comms in AI software

Last month
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saas
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devops
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digital transformation
Sinch partners with Lovable to embed global messaging, email and voice into its AI build platform, starting with Mailgun-powered email.
Isometric server room cloud dashboard kubernetes costs incidents growth

Komodor triples ARR as AI reshapes SRE & cloud spend

Last month
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virtualisation
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devops
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digital transformation
Komodor triples ARR and doubles Fortune 500 reach as AI-fuelled SRE, automation and cloud cost pressure reshape reliability operations.
Modern office ai workflows chat support automating it hr tasks

ServiceNow unveils Autonomous Workforce & EmployeeWorks

Last month
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saas
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uc
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digital transformation
ServiceNow launches Autonomous Workforce and EmployeeWorks, pairing AI “specialists” with chat-based support to automate routine workplace tasks.
It ops control room root cause analysis cloud alert dashboard

ManageEngine adds causal AI to boost Site24x7 AIOps

Last month
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devops
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hybrid cloud
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rpa
ManageEngine injects causal and autonomous AI into Site24x7 to cut alert noise, speed root-cause analysis and automate incident remediation.
Modern us office it training chatbot network diagrams collab

CompTIA launches AI course for frontline help desks

Last month
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devops
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digital transformation
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cx
CompTIA unveils AI Help Desk Essentials course to train frontline IT support teams in safe, effective use of generative AI chatbots.
Enterprise server room ai debugging engineer monitoring data

Lightrun unveils AI SRE tool for live runtime debugging

Last month
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devops
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martech
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application security
Lightrun has launched an AI-driven SRE tool that taps live runtime context to debug production systems and automate incident remediation.
Ai observability it ops room wall screens engineers monitoring

New Relic unveils agentic AI platform for SRE automation

Last month
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devops
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data analytics
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it automation
New Relic launches an agentic AI platform and SRE Agent to shift observability from reactive monitoring to automated incident resolution.
High end security control room screens with analytics it staff monitoring

Axis report charts rise of intelligent video in business

Last month
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firewalls
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manufacturing
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hybrid cloud
Axis finds intelligent video moving beyond security as firms use cameras for analytics, cloud adoption rises, and unified platforms gain favour.
It control room live conference walls mission critical operations

VQ unveils Advanced Conferencing Centre for Cisco users

Last month
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uc
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data protection
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rpa
VQ launches Advanced Conferencing Centre to give Cisco Meeting Server users tighter control over complex, operator-led multi-room calls.
It ops command center automated incident triage hybrid cloud

ManageEngine boosts Site24x7 with causal, agentic AI

Last month
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hybrid cloud
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data analytics
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cx
ManageEngine adds causal intelligence and AI agents to Site24x7, promising faster incident triage and automated remediation for hybrid IT ops.