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Incident management stories

Google named Gartner leader for cloud-native platforms
Disaster Recovery

Google named Gartner leader for cloud-native platforms

The recognition underlines Google Cloud's push to keep developers on one platform as enterprises move AI agents from prototypes into production.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Cowbell appoints Ellen Brookes as Claims Specialist
Customer Experience

Cowbell appoints Ellen Brookes as Claims Specialist

Specialist cyber claims support in Australia is being expanded as the insurer deepens local service amid rising incident-response demands.

By Joseph Gabriel Lagonsin • 3 min read • Last week
Lenvi expands standby servicing team on rising demand
Disaster Recovery

Lenvi expands standby servicing team on rising demand

The enlarged team is meant to reassure lenders and investors as standby servicing becomes a bigger part of risk planning for loan portfolios.

By Sofiah Nichole Salivio • 3 min read • This month
Geotab launches investigations tool for Asia Pacific fleets
Digital Transformation

Geotab launches investigations tool for Asia Pacific fleets

The platform could cut manual incident reviews for fleets by combining telematics, evidence and case tracking into one auditable record.

By Mark Tarre • 3 min read • This month
8x8 revenue hits record as AI adoption more than doubles
Software-as-a-Service

8x8 revenue hits record as AI adoption more than doubles

Customer use of 8x8's AI tools jumped 121% year on year, helping drive record first-quarter revenue and a fifth straight quarter of growth.

By Joseph Gabriel Lagonsin • 4 min read • This month
Google Cloud touts sharded fix for noisy neighbours
Software-as-a-Service

Google Cloud touts sharded fix for noisy neighbours

Shared data platforms could see outages contained to one tenant, as Google Cloud says a new sharded design cuts blast radius and eases scaling.

By Sean Mitchell • 4 min read • This month
Group-IB puts Threat Intelligence on AWS Marketplace
Digital Transformation

Group-IB puts Threat Intelligence on AWS Marketplace

Security teams can now buy the product through AWS billing, potentially speeding procurement and counting it towards committed cloud spend.

By Mark Tarre • 4 min read • This month
Google launches AI agents for database setup & ops
DevOps

Google launches AI agents for database setup & ops

Database teams could cut setup and fault-finding time as Google folds natural-language guidance into Cloud SQL, Spanner and AlloyDB tools.

By Sean Mitchell • 4 min read • This month

Stories from Other Regions

Incident management stories

HERE & NSW Rural Fire Service expand fire trail routing
Digital Transformation

HERE & NSW Rural Fire Service expand fire trail routing

More than 60,000km of fire trails have been added to emergency routing, helping NSW Rural Fire Service crews reach remote incidents faster.

By Sean Mitchell • 4 min read • Last week
ManageEngine expands observability reseller push via Climb
Hybrid Cloud

ManageEngine expands observability reseller push via Climb

UK and Ireland resellers gain a steadier observability pitch as ManageEngine seeks recurring revenue through Climb Channel Solutions.

By Sofiah Nichole Salivio • 3 min read • Last week
Ampito partners with Highlight on service observability
Software-as-a-Service

Ampito partners with Highlight on service observability

More than 5,000 customer connections will gain a single service view as Ampito replaces multiple monitoring tools with Highlight across its teams.

By Joseph Gabriel Lagonsin • 4 min read • Last week
SolarWinds says AI in IT service management hides costs
Software-as-a-Service

SolarWinds says AI in IT service management hides costs

Most IT teams are finding AI in service management costs more in training, data cleanup and upkeep than they expected.

By Sofiah Nichole Salivio • 4 min read • Last week
Kiwi firefighters head to US to help tackle unprecedented wildfires
Sustainability

Kiwi firefighters head to US to help tackle unprecedented wildfires

The deployment will give New Zealand crews urgent experience as unprecedented blazes threaten the US north-west and western Canada.

By RNZ • 4 min read • This month
UK cyber leaders tackle third-party risk, resilience and AI
Disaster Recovery

UK cyber leaders tackle third-party risk, resilience and AI

UK CISOs and senior cyber executives will examine resilience, third-party risk and practical AI use at a London cyber security forum.

By Mark Tarre • 5 min read • This month
AI cyber threats rise as Australian incidents surge
Disaster Recovery

AI cyber threats rise as Australian incidents surge

Average cybercrime losses for large Australian businesses jumped as AI-enabled attacks became a bigger worry than privacy for many boards.

By Sean Mitchell • 4 min read • This month
Scoot uses Qualtrics AI to cut feedback analysis time
Software-as-a-Service

Scoot uses Qualtrics AI to cut feedback analysis time

Passengers can now see booking glitches fixed faster, as Scoot has cut feedback analysis from hours to minutes using Qualtrics AI.

By Joseph Gabriel Lagonsin • 3 min read • This month
Availability should follow the transaction, not the infrastructure
Disaster Recovery

Availability should follow the transaction, not the infrastructure

Manual recovery still risks missed payments and trades when financial systems fail, as customers care only whether transactions complete.

By Don Boxley • 4 min read • This month
Cello buys GKC Consulting to boost digital resilience
Data Analytics

Cello buys GKC Consulting to boost digital resilience

Customers will get fewer handovers during outages as Cello folds GKC Consulting's observability expertise into its network operations business.

By Sean Mitchell • 4 min read • This month