Modernisation stories - Page 41

Absoft, a UK-based SAP firm, heightens customer experience by integrating Salesforce Service Cloud into its service delivery operations, optimising operations and modernising client services.

Climb Channel Solutions partners with Panzura, offering their resellers access to award-winning hybrid multi-cloud data management technology, aiming to expand and accelerate channel-first services.

Accelya has landed a major deal to bolster retail modernisation for Korean Air, providing strategic control and enhanced customer experience through its FLX Platform.

Software intelligence innovator CAST unveils an upgrade of CAST Imaging, offering advanced search capabilities, improved dependency mapping, and more.

Sekuro has become the first to offer Zero Trust Strategy services on Amazon Web Services Marketplace, in collaboration with leading vendors.

Enhancing digital interaction, including live chat and advanced voice solutions, can bolster customer loyalty and operational efficiency for Australian businesses.

Business leaders adopting a data-first strategy face the challenge of meeting customer demands for newer technology while adhering to stricter data security and regulatory requirements, requiring a modern data and AI cloud platform for secure, compliant operations.

Canon UK fortifies its i-SENSYS and i-SENSYS X A4 printer range with six new models, delivering improved scanning performance.

Qlik attains Protected level assessment from Australia's IRAP, furthering its capability to aid government and regulated sectors in AI-powered DX.

Juniper Networks partners with B4RN to bridge the digital divide in rural Northern England, enabling high-speed internet access for over 13,000 households, schools and businesses.

Often neglected, call data provides Australian businesses with crucial insights for refining their customer experience, with potential benefits like valuable competitive intelligence.

BMO joins forces with tech firm Dynatrace to bolster their digital banking facilities, leading to efficient problem-solving and enhanced customer experiences.

Rippling, the US-based workforce management giant, has launched in Australia, marking the initiation of a multi-year investment strategy in the ever-growing Asia-Pacific region.

Australasian businesses showcase resilience and innovation amid global challenges, bolstered by Oracle's AI-driven digital solutions and extensive cloud-infrastructure investments.

Retailers are turning to advanced technologies to improve inventory visibility and customer buying history and to surface accurate delivery information. .

Nordic firm Opera announces plans for an AI data cluster in Kevalík, Iceland, powered entirely by green energy, aiming to propel forward its AI-driven browser technology.

Australian businesses employ AI voice technology to surpass customer expectations, transforming calls into actionable insights and personalising services.

SolarWinds introduces AI-powered upgrades to its observability solutions, expected to enjoy full-stack visibility across on-premises, hybrid and cloud platforms.

UK transport and logistics industry falls behind in AI uptake and sustainability goals amid cost and knowledge barriers, according to a YouGov survey commissioned by HERE Technologies and AWS.

Traditional rate-limiting falls short against sophisticated DDoS attacks, jeopardising legitimate traffic and placing added burdens on SOC teams; behavioural protection provides a more viable solution.