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Retail stories

Merchants face internal fraud blind spot, report warns
Risk & Compliance

Merchants face internal fraud blind spot, report warns

Fewer than four in ten affected merchants are monitoring employee fraud, leaving seasonal hiring spikes to widen losses from chargebacks and refunds.

By Mark Tarre • 4 min read • Last week
Ui Ai launches Amica digital employee for customer service
Software-as-a-Service

Ui Ai launches Amica digital employee for customer service

Businesses facing staffing pressures may use Ui Ai's Amica to handle customer queries, orders and leads around the clock.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Retailers widen security role beyond loss prevention
Software-as-a-Service

Retailers widen security role beyond loss prevention

Security teams are increasingly being used to improve efficiency, safety and compliance as retailers seek more value from ageing systems.

By Joseph Gabriel Lagonsin • 3 min read • Last week
Max Factory doubles customer base with Vonage messaging
Digital Transformation

Max Factory doubles customer base with Vonage messaging

Paper flyers gave way to targeted WhatsApp, RCS and SMS campaigns, helping the Italian retailer lift its active customer base by 100% in a year.

By Sofiah Nichole Salivio • 3 min read • Last week
PCI council marks 20 years with AI focus in Kuala Lumpur
Robotics

PCI council marks 20 years with AI focus in Kuala Lumpur

Banks and merchants face fresh fraud risks as the council's Kuala Lumpur meeting weighs how AI is changing payment security.

By Sean Mitchell • 4 min read • Last week
returns experience drives online shoppers away, study finds
Customer Experience

returns experience drives online shoppers away, study finds

Poor returns experiences are pushing 92% of shoppers away, while most also check refund windows before buying, Reveni's study found.

By Joseph Gabriel Lagonsin • 4 min read • Last week
PPDS launches Philips Unite LED 3000 Series worldwide
Digital Signage

PPDS launches Philips Unite LED 3000 Series worldwide

The lower-cost range aims to make direct view LED displays viable for more schools, offices and venues as prices remain a key barrier.

By Sofiah Nichole Salivio • 4 min read • Last week
Why AI fails without a strong data foundation and how to get it right
Customer Relationship Management

Why AI fails without a strong data foundation and how to get it right

Only 7% of organisations say their data is ready for AI, risking weaker personalisation and costlier technology investments.

By Emma Sahota • 5 min read • Last week
Oracle & AWS launch Exadata on Exascale infrastructure
Software-as-a-Service

Oracle & AWS launch Exadata on Exascale infrastructure

Enterprises can now shift more Oracle workloads into AWS as the joint database service expands to 22 regions with a lower-cost Exadata option.

By Sofiah Nichole Salivio • 5 min read • This month
Infios named a leader in IDC MarketScape assessments
Software-as-a-Service

Infios named a leader in IDC MarketScape assessments

Rising fulfilment complexity is pushing manufacturers and retailers towards AI tools that can route stock, orders and delivery promises more effectively.

By Mark Tarre • 3 min read • This month
WP Engine opens Smart Search AI to all WordPress sites
Software-as-a-Service

WP Engine opens Smart Search AI to all WordPress sites

Search on WordPress sites could get sharper results as WP Engine widens its semantic tool beyond hosting customers, aiming to lift conversions.

By Sean Mitchell • 4 min read • This month
South East Asia & India launch loyalty industry body
Customer Relationship Management

South East Asia & India launch loyalty industry body

The new body seeks to help brands retain customers as Asia-Pacific loyalty spending is forecast to reach USD $141.8 billion by 2030.

By Karen Joy Bacudo • 4 min read • This month

Stories from Other Regions

Retail stories

UK exports slump as nearly 3 in 10 firms ship less
Manufacturing

UK exports slump as nearly 3 in 10 firms ship less

Nearly a third of UK exporters reported weaker June sales as higher costs and post-Brexit paperwork continued to squeeze margins.

By Mark Tarre • 5 min read • Last week
Airtasker says founders lose AUD $92 billion on admin
eCommerce

Airtasker says founders lose AUD $92 billion on admin

Australian founders are losing time worth more than AUD $92 billion a year to routine admin, dragging on productivity and growth.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Synchrony & OpenAI launch discoverability & innovation tie-up
Data Protection

Synchrony & OpenAI launch discoverability & innovation tie-up

The tie-up could push financing offers and rewards directly into AI shopping, testing whether shoppers will use credit inside ChatGPT.

By Karen Joy Bacudo • 4 min read • Last week
Dell study finds UK SME AI front-runners save more time
Manufacturing

Dell study finds UK SME AI front-runners save more time

A small group of UK SMEs are reporting far bigger productivity gains from AI, with front-runners saving more than 280 hours a year per employee.

By Sofiah Nichole Salivio • 5 min read • This month
British firms warned over digital disruption risks
Software-as-a-Service

British firms warned over digital disruption risks

Outages in cloud, payments and software could stop British firms trading within minutes, Everywhen said, even with premises still open.

By Sean Mitchell • 3 min read • This month