Salesforce stories
Salesforce's Adam Alfano reveals how SMBs are embracing AI technology to drive innovation and growth in a rapidly evolving market.
Canadian online retailers outside Amazon saw sales jump up to 23% during Prime Day, despite offering smaller discounts than last year, Salesforce reports.
AI-driven tools are forecast to boost holiday retail sales to USD $1.6 trillion, reshaping shopping with personalised recommendations and blended online-in-store experiences.
Workday has suffered a data breach exposing contact details, highlighting growing risks from social engineering and third-party cyberattacks this summer.
Cybercriminal groups ShinyHunters and Scattered Spider have escalated phishing attacks on Salesforce and major firms like Google, signalling possible collaboration.
Google reveals data breach via ShinyHunters exploiting Salesforce cloud, exposing risks in SaaS security and reliance on user authentication methods.
NiCE expands its AI partnership with Salesforce to unify customer service via deeper integration between CXone Mpower and Service Cloud platforms.
CrowdStrike and OpenAI have partnered to enhance SaaS security by enabling oversight of AI agents, linking each to their human creator across 175+ applications.
Rob Newell has been appointed Senior Vice President of Sales for Asia Pacific and Japan at New Relic, leading growth in the critical region.
Private Large Language Models offer businesses secure AI tools that boost productivity and safeguard data, transforming workflows without costly system changes.
Salesforce launches Agentforce within Revenue Cloud, cutting sales quoting time by 75% and simplifying complex configurations for faster deal closures.
Slack launches integrated AI tools and enterprise search, enhancing team productivity with smart writing aids and unified data access across apps.
Globality appoints Doug Kurfess as Chief Sales Officer to lead worldwide sales and boost adoption of its AI-driven sourcing platform among major enterprises.
Zoom's AI Companion now integrates with 16 apps including ServiceNow and Jira, enhancing productivity by automating tasks within its platform and beyond.
Zoom launches AI Companion add-on linking 16 apps like ServiceNow and Jira to streamline tasks and boost productivity across business platforms.
GoCardless appoints Ian Boyd as GM for Australia and New Zealand to drive growth amid rising adoption of PayTo and changes to payment infrastructure.
Smart Communications acquires Pendula to enhance AI-driven orchestration, boosting customer engagement across SMS, email, WhatsApp, and RCS in regulated sectors.
Webuters launches AI tools like OfficeIQ to boost digital growth, offering no-code solutions and free access for SMEs across sectors globally.
AI is revolutionising Australia's loyalty sector, driving growth and innovation with a strong focus on ethics, data privacy and workforce transformation.
Ingram Micro launches its Xvantage Integrations Hub in Australia, offering no-code integration with Salesforce, Xero, Dynamics to boost partner efficiency.