Service Assurance Stories

Global Stories

Service Assurance stories

Tech Mahindra wins TM Forum award for AI assurance

The recognition highlights telecoms' shift towards customer- and revenue-led fault handling as operators juggle 5G, cloud and edge networks.

By Joseph Gabriel Lagonsin • 4 min read • This month

Digital Transformation

Verizon outlines AI-driven roadmap for autonomous networks

Verizon has outlined its strategy to build AI-driven autonomous networks that can identify, diagnose and resolve issues with limited human intervention.

By Sean Mitchell • 4 min read • Tue, 30th Jun 2026

DevOps

Virtana launches agentic SLA management for AI ops

Enterprises wrestling with AI workload failures and infrastructure bottlenecks may use the new tool to automate incident response and service assurance.

By Sean Mitchell • 3 min read • Sat, 20th Jun 2026

Hyperscale

Indigo to support Trans Pacific Networks' subsea routes

The deal gives Trans Pacific Networks extra operational support for trans-Pacific cables carrying traffic between Asia-Pacific markets and the US.

By Sofiah Nichole Salivio • 4 min read • Mon, 1st Jun 2026

Network Infrastructure

Indigo Telecom eyes Aqua Comms Newcastle operations centre

The proposed transfer would bolster round-the-clock monitoring for subsea cable customers as Indigo expands its global network operations footprint.

By Mark Tarre • 3 min read • Tue, 26th May 2026

Hyperscale

Indigo Telecom Group in talks to buy Aqua Comms NOC

A planned deal would expand Indigo's 24-hour monitoring reach for subsea cable operators, carriers and hyperscalers across more than 90 countries.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 22nd May 2026

Unified Communications

Harmonic unveils AI tools for fibre network operations

Rural fibre roll-outs could become cheaper and easier to manage as the new kit targets faults, deployment hurdles and system integration.

By Catherine Knowles • 4 min read • Sat, 2nd May 2026

Software-as-a-Service

Wilson, Autonomous Systems launch wireless monitoring

Enterprises could cut truck rolls and outages as the new platform monitors in-building wireless networks continuously from deployment to optimisation.

By Catherine Knowles • 4 min read • Thu, 2nd Apr 2026

Unified Communications

Satellite Connect Europe unveils MNO-first space network

Satellite Connect Europe launches MNO-first direct-to-device satellite network, offering EU-based access to AST SpaceMobile's LEO system.

By Sofiah Nichole Salivio • 4 min read • Sat, 28th Feb 2026

Stories from Other Regions

Service Assurance stories

Digital Transformation

One NZ wins TM Forum award for AI telecoms project

New Zealand telecoms could gain a software-led revenue stream after One NZ's AI project was named among TM Forum's top Catalyst awards.

By Mark Tarre • 4 min read • Last month

Manufacturing

UST partners Anthropic to train 20,000 staff on Claude

The deal will embed Claude across UST's client systems and internal workflows, as the services firm trains 20,000 staff worldwide on the AI model.

By Sean Mitchell • 4 min read • Last month

Network Infrastructure

LightSpeed Networks appoints Matthew Partridge as MD

LightSpeed is betting on tighter service accountability to win more enterprise and wholesale contracts across its East of England and Midlands network.

By Sofiah Nichole Salivio • 4 min read • Last month