The Ultimate Guide to Unified Communications
A curated Canadian edition of TechDay news, analysis, interviews, reviews, job moves, and related resources for Unified Communications (UC).
What to know about Unified Communications
Unified Communications (UC) represents the integration of various communication tools—such as voice, video, messaging, and conferencing—into a single, cohesive platform that enhances collaboration and productivity for businesses of all sizes. As digital transformation accelerates, UC technologies are becoming fundamental to modern workplaces, enabling seamless interactions regardless of location or device.
The stories tagged with "Unified Communications" showcase a dynamic landscape where innovation meets the evolving needs of organizations. From the rise of cloud-based UC solutions that ease deployment and management, to the emphasis on video conferencing and AI-driven customer engagement, the sector reflects a push towards simplicity, mobility, and intelligent integration.
By exploring these narratives, readers can gain insight into how key industry players are shaping the future of communication, the operational benefits and return on investment of adopting UC platforms, and the critical role of unified communication in sectors like contact centers and remote workforces. Whether you are looking to understand the trends affecting your business or seeking practical solutions to enhance communication, this collection provides valuable perspectives and timely developments in Unified Communications.
Canadian Unified Communications News
Regional stories with direct local relevance
What AI tools did the CRA use in the 2025 tax season?
More than 6.5 million calls strained the Canada Revenue Agency this tax season as its chatbot answered 657,000 tax questions online.
Traditional banks, telcos among Canada's top valued brands
Growth has spread beyond banking in Canada, with telecoms, utilities and retailers helping lift the country’s top brand values 16 per cent.
6G in Canada: Terahertz research drives early work
Room-temperature terahertz detectors could help Canada’s 6G networks gain more bandwidth, faster data and lower latency within years.
The agentic revolution is redefining the talent lifecycle
AI agents are forcing firms to redesign jobs, promotion paths and performance metrics as automation spreads through enterprise teams.
Canadians tracking astronaut health with AI for lunar missions
Data from the Artemis II mission could help shape safer moon voyages by letting Canadian researchers spot astronaut health risks in real time.
Schnell LiFi eyes Canada expansion after Fedeli talks
Ontario will be the first Canadian test bed for light-based networking as Schnell LiFi targets government, defence and smart city sites.
Analyst Insights
Research and market analysis connected to Unified Communications
Data centre market set to hit USD $1.08 trillion by 2034
The agentic revolution is redefining the talent lifecycle
Infobip launches AgentOS platform, targets agentic AI shift
iProov report warns of soaring iOS injection attacks
Appspace named Gartner leader in workplace experience
Featured News
Google sees retail success with agentic commerce push
Retailers are using Google’s new AI suite to speed up shopping and support, with Bunnings already live and UCP adoption starting to grow.
Exclusive: Grafana Lab's Jen Villa on targeting the AI observability gap
The new tools aim to help firms spot faulty AI outputs and data risks sooner as production deployments outpace monitoring methods.
6G in Canada: Terahertz research drives early work
Room-temperature terahertz detectors could help Canada’s 6G networks gain more bandwidth, faster data and lower latency within years.
Canadians tracking astronaut health with AI for lunar missions
Data from the Artemis II mission could help shape safer moon voyages by letting Canadian researchers spot astronaut health risks in real time.
Scale By Avec says strategic hiring is the key in the age of AI
AI is forcing firms to rethink hiring, as Scale By Avec says training and human skills matter more than simple headcount cuts.
Reviews
Expert Columns
Inside Wialon's Partner Challenge: How telematics went off road at Dakar Rally
From atoms to organizations: A new way to think about leadership
Don't rule yourself out of a career in STEM
Female representation in AI is a win-win situation for businesses
Why 'Give to Gain' needs to stop being a women's virtue and start being a business model
This International Women's Day, lean on proof (of skill, of impact and of potential)
International Women's Day: Expanding access, accelerating progress
Closing the gender digital divide: Why women's voices must shape connectivity policy
Great leaders don't have All the Answers - They Ask The Right Questions
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What actually makes partnerships work (beyond the handshake)
Interviews
Interviews and video coverage from the network
Google sees retail success with agentic commerce push
Exclusive: Grafana Lab's Jen Villa on targeting the AI observability gap
6G in Canada: Terahertz research drives early work
Canadians tracking astronaut health with AI for lunar missions
Scale By Avec says strategic hiring is the key in the age of AI
Recent Unified Communications News
TELUS launches AI smart home assistant for one app
Households with mixed-brand gadgets can now control them through one interface, as TELUS rolls out its assistant to SmartHome+ users across Canada.
From atoms to organizations: A new way to think about leadership
From atoms to offices, a new leadership model argues that sharing energy, insight and influence strengthens organisations, not leaders.
From Bill C-26 to C-8: Canada's cyber law reboot explained
Canada's long-stalled cybersecurity overhaul is reborn as Bill C-8, promising strict rules for critical infrastructure after years of delay.
Videotron taps Samsung to modernise Canadian 5G core
Videotron is expanding its deal with Samsung to deploy a cloud-native 4G and 5G core, backing its national growth and Fizz brand rollout.
Exclusive: TD's Josh Death on the patents that follow financial innovation
TD's head of intellectual property explains why patents have become central to banking innovation, from mobile to responsible AI.
TELUS unveils subsea cable to boost Quebec North Shore
TELUS lights up a 125km subsea fibre cable under the St Lawrence, boosting North Shore resilience with a CAD $20m backup link.
David Owasi on turning missed calls into an AI business
After losing his job, David Owasi grew OutreachGenius into an AI call-handler for trades - and now has his sights set on space technology.
SFM to distribute DTEN collaboration range in Canada
SFM wins exclusive Canada-wide distribution for DTEN collaboration hardware, targeting booming hybrid work and AV-IT meeting room demand.
TELUS, RingCentral boost Business Connect with AI tools
TELUS and RingCentral will infuse Business Connect with AI assistants, receptionists and insights tools, rolling out to users in early 2026.
Canada invests CAD $11M to boost rural Sask internet
Canada commits to expanding high-speed internet to 1,922 rural and Indigenous homes across 28 communities in Saskatchewan.
CANARIE: The network behind Canada's scientific breakthroughs
A little-known research network, built before the cloud, now underpins Canada's AI, biotech and climate science - but its future is uncertain.
TELUS & kini launch phone plans for Filipino-Canadians
TELUS and kini mobile launch dual-number prepaid plans letting Filipino-Canadians use Philippine and Canadian lines on one 5G device.
Gen Z emerges as key force behind workplace AI adoption
Gen Z employees in Canada are driving AI adoption at work, boosting teamwork, and opening new business opportunities through cross-generational coaching.
AI transformation begins with connectivity
Canadian firms say secure, high-speed 5G connectivity is vital to unlocking AI's full potential and boosting business efficiency and innovation.
Alexi & iManage partner to streamline legal AI & workflows
Alexi integrates its legal AI platform with iManage to enhance workflow efficiency and knowledge management for law firms worldwide.
Ericsson wireless tech boosts productivity on Canadian high-rise sites
Ericsson wireless tech powers Coffrages Synergy Formwork's Sky Shack offices, boosting connectivity and productivity on Canadian high-rise construction sites.
Ontario invests CAD $50 million to boost manufacturers' tech edge
Ontario commits CAD $50 million to support manufacturers adopting advanced technologies like AI, robotics, and 5G, boosting innovation and global competitiveness.
TELUS sells 49.9% stake in Terrion for CAD $1.26 billion
TELUS has sold a 49.9% stake in wireless tower operator Terrion to La Caisse for CAD $1.26 billion, valuing the firm at over CAD $2.5 billion.
CatchCorner & Google enable instant sports venue bookings in search
CatchCorner teams up with Google to offer instant online bookings for sports venues across major North American cities via Google Search and Maps.
Halifax's fintech legacy inspires new inclusive community group
Finclusiv Edge, a new non-profit in Halifax, draws on the city's legacy as the birthplace of major banks to foster inclusive fintech conversations and collaboration.