Workforce Technology stories

Hyperautomation helps MSPs boost margins, overcome skills shortages and unlock new revenue by automating audits, compliance and network management.

Vertex Group names Puneeta Rajwant to steer India expansion, InfraTech launch and drive its Vertex 2.0 agenda towards INR ₹1,000 crore.

Crew Clothing rolls out Cegid Retail Store Excellence across 217 UK stores, unifying operations and boosting multi-brand visibility in real time.

Australian employers now take an average of five weeks to hire staff, with delays driving heavier workloads, project setbacks and lower morale.

OWASP has launched its first Top 10 list for agentic AI, warning autonomous systems act as a powerful but risky new digital workforce.

Pharmacy2U becomes the UK’s first online pharmacy to gain B Corp status after scoring 91.4 in a global social and environmental audit.

Lean Transition secures GBP £200,000 Midlands Engine loan to embed AI in Lean manufacturing software and accelerate global expansion.

AI interview agents are reshaping hiring in Australia, promising faster decisions, fewer delays and substantial cost savings for employers.

Opmed.ai launches AI rehab scheduling, reporting 95% reimbursement approval, 90% shorter waits and 29% higher provider utilisation.

Boards enter 2026 pushing AI from experiments to governed, resilient systems as volatile economies demand proof of value and stability.

Hightekers snaps up Serviap Global to cement its Latin America footprint, extending its direct Employer of Record reach to 40 countries.

PaySauce launches NZD $4m equity raise at NZD $0.26 a share to fund its 2026 Australian expansion and broaden its investor base.

BlackLine snaps up WiseLayer to embed AI agents in its Verity suite, automating complex close tasks and reshaping finance team workloads.

AI customs tools blamed for shipment delays and fines as experts warn of compliance gaps and urge tighter regulation to rebuild trust.

Australian contact centres risk drowning in metrics; experts urge a sharper focus on a few vital KPIs to lift service, loyalty and morale.

AI is transforming Christmas CX from chaotic surge to controlled service, helping teams stay resilient, protect wellbeing and meet soaring demand.

Kubus names Katie Hunt as Head of Marketing and promotes Liv Duncan to Head of HR, strengthening leadership for global growth plans.

Forrester predicts AI-native clouds will reap USD $20 billion and digital workers will reshape enterprise software and development by 2026.

New Zealand enters 2026 with rising job confidence but clunky hiring, AI gaps and demands for flexibility are reshaping work and recruitment.

UK bosses say AI will transform roles, boost hiring and revenue, as daily use soars but fears over security and tool sprawl persist.