Devolutions launches secure AI for remote desktop management
Quebec-based software solutions firm Devolutions has introduced a new artificial intelligence (AI) integration within its Remote Desktop Manager platform.
The launch centres on the Model Context Protocol (MCP) server, an automation layer that facilitates interaction between AI assistants and Remote Desktop Manager while maintaining security standards.
AI without exposure
Devolutions' integration claims to be the first in the remote connection management market to allow native, secure AI workflows. Sensitive credentials remain protected from any external large language models. The system includes full logging and governance controls. The company said this combination enables AI use in daily administrative tasks without increasing risk or regulatory concerns.
"By integrating AI directly into Remote Desktop Manager, Devolutions empowers IT teams to complete complex, time-consuming tasks in minutes instead of hours - all while maintaining the strong security foundation that has guided the product's design from day one. This balance of intelligence, efficiency, and embedded security makes RDM's MCP server a standout innovation in the market," said Chris Steffen, Vice President of Research, Enterprise Management Associates.
Operational impact
The MCP server is now built into Remote Desktop Manager. It offers scripting assistance, asset documentation, translation and an integrated AI assistant for live support. The company says that with MCP, platforms such as GitHub Copilot can securely launch sessions and execute commands across a range of protocols, all without exposing sensitive information or needing complex scripts.
The system bridges external AI services and internal session management, aiming to automate routine operations while securing privileged access. It is intended for use cases such as environment setup, bulk automation, and documentation generation.
Security and compliance
MCP incorporates a secure, auditable framework for AI operations. The company says only authorised data can traverse the AI integration, which is ensured by explicit data-sharing permissions and activity logs.
The system is compatible with several major large language models, including those from OpenAI, Anthropic, Google Gemini, Mistral AI, and can be used with local models via Ollama to align with internal compliance rules.
The architecture offers structured controls to help organisations maintain governance and consistency in automation and reporting. AI-driven actions within the system are tracked for full transparency and auditing, and integrations are designed to comply with corporate security standards. Examples highlighted include AI-assisted terminal automation for SSH and SQL, bulk creation of entries for onboarding, and context-aware diagnostics with the Devolutions Agent.
The company is also inviting user feedback on future features, which may include expanded automation and interactive support within the remote management suite.
"The MCP server positions Devolutions as a pioneer in secure, AI-augmented remote access management. Now, routine tasks are automated, context appears instantly, and troubleshooting moves at the speed of thought - so IT teams can focus on what truly matters. At the same time, they maintain full transparency, control, and security" said David Hervieux, CEO, Devolutions.
