Customer Success stories

CaptivateIQ survey finds 91% of firms changed incentive strategy in the past year as AI, budget pressure and wider plan use speed up redesigns.

Optimizely training programme sees 375 AI agents built in five days as waitlist tops 1,500 amid rising enterprise marketing demand.

Rackspace names two senior leaders to drive private cloud operations and international growth as it targets enterprise AI demand.

Gainsight adds MCP support to let customer success teams build AI agents that use live account data to automate retention and renewal work.

New Relic has named Wendi Sturgis to its board as the observability software maker seeks sharper AI and international strategy oversight.

Alteryx relaunches its Academy with personalised AI learning paths and new credentials as demand for analytics upskilling accelerates.

Zendesk to buy AI agent platform Forethought in its biggest deal in nearly 20 years, betting on self-improving automation in customer service.

SIOS Technology nets triple industry honours for leadership, customer success and support as demand for mission-critical resilience grows.

SonicWall earns a 5-Star rating in the 2026 CRN Partner Program Guide, spotlighting its focus on partner success and security outcomes.

Women tech leaders say firms must move beyond mentoring to sponsorship, trust and reciprocity to keep women in the industry and drive growth.

TestGorilla rolls out AI fluency tests and simulations to help employers measure AI readiness as skills overtake experience in hiring.

Women leaders are reshaping resilience in tech, turning complex risk into clear strategy while pushing for inclusion and real influence.

Fintech must retire the heroic closer myth: today's CRO is a data-led architect of long-term, cross-functional revenue growth.

OutSystems launches Elevate partner programme, tying rewards to AI skills, customer outcomes and market impact via a new Earned Level model.

Unit4 makes its Success4U subscription the default model for ERPx and ERP delivery, promising faster, more predictable SaaS rollouts.

KnowBe4 appoints former DocuSign executive Kelly Morgan as chief customer officer to steer global client strategy amid rising AI security risks.

Selector raises USD $32m at a USD $375m valuation to expand its AI-driven observability platform and accelerate global enterprise growth.

monday.com expands its global partner drive with AI incentives, new reseller paths and an upgraded platform to boost channel-led growth.

Seismic to merge with Highspot, uniting rival sales enablement platforms in an AI-first deal with Permira to remain controlling shareholder.

Percona sets out its 2026 growth plan with fresh leadership, new PostgreSQL security tech and expanded support for Valkey users.