Customer Support stories - Page 2

Dost secures GBP £6 million to launch UK AI platform automating finance tasks, aiming to cut costs and boost productivity for mid-market firms.

IGT Solutions expands its partnership with NiCE to deploy AI-driven CXone Mpower platform, enhancing global customer experience in aviation and travel sectors.

Rising digital disruptions in Australia’s travel sector have increased passenger anxiety, with 77% fearing delays or being stranded during peak season.

Employment Hero enhances HR support for small businesses with real-time tools, cutting wait times from hours to minutes and boosting efficiency.

Deskpro unveils AI help desk tailored for regulated sectors, enabling on-premise deployment to meet strict data sovereignty and compliance needs.

All UK firms surveyed plan to deploy AI agents within a year, with 65% expecting job cuts despite high risks and costly system failures reported.

Financial firms use predictive AI combined with generative AI to meet FCA Consumer Duty, ensuring compliance and improving customer outcomes efficiently.

Semantic Firewall cuts AI compute costs by up to 88% and enhances user safety by managing language before it reaches large models, aiding partners globally.

Ant International partners with TNG Digital and easypaisa to launch AI-driven customer service, enhancing efficiency and security in Asian digital banking.

AI chatbots are failing to improve customer service as incomplete data and trust issues cause frustration, prompting firms to reintegrate human agents.

AI Advocacy redefines customer service by eliminating frustrating escalations, pairing AI with humans to ensure seamless, continuous support and greater customer trust.

Companies forecast major cost reductions and higher satisfaction scores as AI automates routine cases and redefines service workflows.

Freshworks launches new AI tools in the UK to streamline customer support and IT management, boosting efficiency and cutting manual tasks for enterprises.

eDesk launches AI Agent to handle eCommerce support across 300+ channels, resolving 65% of enquiries for USD $0.99 per resolution.

ScreenCloud's Belfast team won three top awards at the Contact Centre Northern Ireland Awards, highlighting their excellence in customer service and leadership.

Fluent Commerce launches MCP Server to link AI agents with retail backend systems, speeding up order queries and boosting customer service efficiency.

NVIDIA Triton and Metaflow lead in enterprise adoption as 41% of AI developers embrace scalable, cloud-based AI systems for core tasks.

Businesses face a customer support squeeze as rising effort, agent overload, and scale pressures threaten growth and customer loyalty.

UK retailers face a GBP £92 million risk as most AI initiatives fail to meet eCommerce needs, with many consumers dissatisfied and investments underperforming.

Starting from a simple idea in rural NZ, MyTrucking has grown over 11 years into a thriving tech business serving NZ, Australia, and the UK.