Customer Support stories
The bank plans to add 440 net new roles in British Columbia by 2029 as it widens its artificial intelligence and banking operations.
The early-access tool could help executives and account managers spot renewal risks and customer feedback hidden in calls, chats and emails.
A strategic growth investment is helping the municipal software group expand across North America, where councils face pressure to manage ageing infrastructure.
The rollout has cut average handling time by three minutes and lifted first-call resolution to 86% at Fortitude Re.
Retailers can now automate merchandising, support and ad campaigns as autonomous agents are embedded across VTEX's commerce platform.
AI-driven oversight and call handling could help organisations keep customer service consistent as Teams becomes their main workspace.
Frontline teams at multi-location service businesses could cut dashboard churn as AskNicely's new tools automate insights and routine review replies.
Enterprise adoption is moving from pilots to production, helping Parloa lift net revenue retention to 150% and pass USD $50 million ARR.
The update lets post-sales teams build and share AI workflows in Gainsight, as boards push harder for measurable gains in retention and expansion.
Billing now accounts for most usage of Cloudflare's new internal platform, as staff query live data through Trino-backed Town Lake and Skipper.
Retailers and lenders could recover lost sales and automate compliance-heavy outreach as Talkdesk expands AI beyond inbound service tasks.
Disconnected customer and internal communications are driving missed calls, repeat contacts and burned-out agents, according to the article.
Australian contact centres now face tougher scrutiny as psychosocial risk rules make workload design a legal issue, not just an HR one.
Retailers are prioritising shop-floor service over headcount cuts, even as wage and tax bills strain margins across the sector.
The move will shift 125,000 cardholders and 150,000 current accounts off legacy systems, boosting digital services for Irish credit unions.
London's rising AI investment is drawing Parloa into the capital as the company expands its European footprint and customer base.
Most firms have expanded customer-facing AI even as a survey found 77% fear their strategies could harm vulnerable customers.
AI-powered analytics can cut avoidable calls, speed issue resolution and uncover product gaps before they dent customer satisfaction.
Businesses are under pressure to widen AI use without blowing budgets, as OpenAI adds efficiency, pricing and governance controls.
Most unsolicited business calls now go unanswered as branded caller ID and pre-call messages become key to winning trust, MaxContact found.