Employee Retention stories

AI forecasting revolutionises contact centres by replacing outdated spreadsheets, boosting staffing accuracy and customer satisfaction amid volatile market demands.

Amid rising burnout, just 18% of Australian workers consider changing jobs, favouring stability over uncertainty, reveals new ELMO Software research.

A global study reveals 45% of employees face burnout amid constant transformation, with AI projects speeding fatigue and prompting 36% to consider quitting.

ELMO Software appoints Anne Tosky as Global Chief People Officer to lead people strategy amid expansion in Australia, New Zealand and the UK.

Poor IT support is harming morale and performance across UK firms, with 72% of IT pros reporting negative impacts on job satisfaction, TOPdesk finds.

Nearly half of security providers lag in adopting AI, while workforce pressures and tech gaps challenge the sector's future, says Trackforce report.

Blackbird IT has earned Great Place to Work certification, with 88% of employees rating it highly, surpassing Australia's 60% national average.

Nearly 30% of Australian firms use AI in hiring, but many face compliance and fairness challenges, with over a quarter abandoning tools over such issues.

New Zealand’s ‘Earn As You Learn’ scheme, boosting skills and retention, expands nationally after a Waikato pilot showed 90% completion in manufacturing training.

Research shows 90% of firms now measure outcomes of employee recognition schemes, boosting engagement and productivity despite budget limits.

Nearly one fifth of UK workers are content in their current roles and not seeking promotions, prioritising job satisfaction over career advancement, new research shows.

Almost 59% of Australian employees report work-related mental distress, amid rising burnout and calls for improved workplace wellbeing measures.

Thai firms are redesigning offices with wellness, technology and inclusive spaces to support hybrid work and attract top talent amid evolving workplace trends.

Repetitive tasks in UK finance departments cost businesses GBP £179 billion annually, harming productivity and driving 74% of workers to consider quitting.

Smarter digital rostering in manufacturing and logistics is easing skills shortages by boosting worker flexibility, morale and retention amid tight labour markets.

AI can help slash contact centre staff turnover in 2026 by boosting agent engagement, cutting routine tasks, and enhancing job satisfaction with smart tools.

New Zealand’s top 20 workplaces for 2025, including realestate.co.nz and Cisco, showcase how strong cultures drive innovation and AI readiness.

Remote launches AI-powered Surveys and tools for global payroll, HR automations and mobility, helping firms streamline workforce management worldwide.

AI-powered smart matching tech is helping SMEs hire faster and fairer, focusing on skills over CVs to tackle talent shortages and rising recruitment costs.

A skills shortage in AI is hindering UK firms' ability to scale projects and achieve ROI, with 36% citing lack of expertise as their biggest barrier.