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Google launches Gemini CX AI to unite retail journeys
Unified Communications

Google launches Gemini CX AI to unite retail journeys

Google Cloud unveils Gemini CX AI platform to link retail and restaurant shopping, service and ordering into one joined-up experience.

By Mark Tarre • 5 min read • Mon, 12th Jan 2026
Agentic AI to transform APAC retail supply chains by 2026
Digital Transformation

Agentic AI to transform APAC retail supply chains by 2026

APAC retailers are rapidly adopting Agentic AI to tackle mounting supply-chain volatility and tighten inventory control by 2026.

By Jamie Cairns • 2 min read • Mon, 12th Jan 2026
Retailers warned of post-holiday surge in chargebacks
Data Analytics

Retailers warned of post-holiday surge in chargebacks

Retailers urged to brace for early-year spike in chargebacks as mobile shopping and buy now, pay later fuel record US holiday spend.

By Joseph Gabriel Lagonsin • 4 min read • Sat, 10th Jan 2026
AI notebook prices drop as retailers face tough trade-offs
Semiconductors

AI notebook prices drop as retailers face tough trade-offs

AI notebook prices across Europe have slumped by a third, pushing the tech into the mainstream as retailers juggle volume against margins.

By Sean Mitchell • 4 min read • Fri, 9th Jan 2026
Generational split widens over cards, wallets & checkout
Digital Transformation

Generational split widens over cards, wallets & checkout

Younger shoppers embrace digital wallets and self-checkouts as older customers stick with cards and staff, widening a payments generation gap.

By Sean Mitchell • 4 min read • Fri, 9th Jan 2026
Forter unveils AI copilot to tackle surging fraud risk
Data Analytics

Forter unveils AI copilot to tackle surging fraud risk

Forter launches Prism AI copilot and fresh benchmarks as agentic activity soars 2,107% and automated fraud attempts jump 202%.

By Sofiah Nichole Salivio • 4 min read • Fri, 9th Jan 2026
SOTI tips AI & automation to transform Aussie mobility
Robotics

SOTI tips AI & automation to transform Aussie mobility

SOTI predicts AI, automation and on-device intelligence will overhaul how Australian retailers, logistics and healthcare manage mobility by 2026.

By Mark Tarre • 5 min read • Thu, 8th Jan 2026
Snowflake brings Google Gemini 3 AI models to Cortex
Manufacturing

Snowflake brings Google Gemini 3 AI models to Cortex

Snowflake will run Google's Gemini 3 AI models natively in Cortex, keeping enterprise data in-platform while deepening Google Cloud ties.

By Mark Tarre • 4 min read • Thu, 8th Jan 2026
Black Friday fuels record December spike in returns
Marketing Technologies

Black Friday fuels record December spike in returns

Black Friday splurge triggers record December returns surge as ReBound warns rapid send-backs are straining retailers' peak operations.

By Sofiah Nichole Salivio • 4 min read • Wed, 7th Jan 2026
xtype sees surge in demand for ServiceNow governance
Data Protection

xtype sees surge in demand for ServiceNow governance

xtype sees demand surge as global firms race to tighten ServiceNow governance and prepare AI-driven change across sprawling estates.

By Catherine Knowles • 5 min read • Wed, 7th Jan 2026
SafePay ransomware zeroes in on smaller firms
Data Protection

SafePay ransomware zeroes in on smaller firms

SafePay ransomware is quietly crippling small firms, with leaked data showing over 90% of victims are SMBs and many attacks never disclosed.

By Mark Tarre • 3 min read • Wed, 7th Jan 2026
1Kosmos & Reality Defender unite to combat deepfakes
Data Protection

1Kosmos & Reality Defender unite to combat deepfakes

1Kosmos and Reality Defender have teamed up to embed real-time deepfake detection into remote identity checks amid a surge in AI fraud.

By Sofiah Nichole Salivio • 3 min read • Wed, 7th Jan 2026

Stories from Other Regions

Columbus, Infor extend M3 CloudSuites push in UK
Manufacturing

Columbus, Infor extend M3 CloudSuites push in UK

Columbus deepens Infor alliance to drive UK roll-out of M3 CloudSuites, backed by fresh hiring and a plan to double customers by 2027.

By Mark Tarre • 4 min read • Fri, 9th Jan 2026
Exclusive: JB Hi-Fi NZ lifts sales but remains in the red
Supply Chain

Exclusive: JB Hi-Fi NZ lifts sales but remains in the red

JB Hi-Fi New Zealand lifts FY2025 revenue above NZD $396 million and slashes losses, yet remains short of a long-awaited return to profit.

By Karen Joy Bacudo • 4 min read • Fri, 9th Jan 2026
Ecommpay shortlisted for four awards at FStech 2025
Disaster Recovery

Ecommpay shortlisted for four awards at FStech 2025

Ecommpay has been shortlisted for four FStech 2025 awards, underlining its role in driving innovation, security and inclusion in payments.

By Sean Mitchell • 4 min read • Wed, 7th Jan 2026
New UK platform targets unsafe goods on marketplaces
Partner Programmes

New UK platform targets unsafe goods on marketplaces

New UK platform FOLO-UP uses AI to flag unsafe products on major online marketplaces, pressuring retailers to pull dangerous listings.

By Sean Mitchell • 5 min read • Wed, 7th Jan 2026
Retailers ready for AI-driven shifts in fulfilment, returns
Robotics

Retailers ready for AI-driven shifts in fulfilment, returns

Retailers brace for 2026 as AI, new packaging rules and reCommerce transform warehouse fulfilment, unboxing and returns strategies.

By Mark Tarre • 6 min read • Wed, 7th Jan 2026
AI interview agents ease hiring strain in Australia
Digital Transformation

AI interview agents ease hiring strain in Australia

AI interview agents are reshaping hiring in Australia, promising faster decisions, fewer delays and substantial cost savings for employers.

By Sean Mitchell • 8 min read • Wed, 7th Jan 2026