Retail stories
Most firms are still increasing AI budgets, even as 57% of CX leaders say the technology has delivered little or no impact on operations.
Enterprise buyers are demanding proof that AI agents can be audited, tested and constrained before they go live in customer service.
AI is reshaping contact centres as NiCE's 2026 awards spotlight retailers, banks and telecoms cutting costs and improving service.
The deal gives Saicon more specialist talent as enterprises race to link AI projects with cloud, data and physical operations.
Supply chain failures could squeeze margins further as the retailer's new Chief Executive Officer makes logistics central to its turnaround plan.
Enterprises risk slower returns from AI as manual approvals and release bottlenecks keep software lead times stuck at 30 to 45 days.
More game studios and server operators will be able to cut checkout friction as Tebex adds Paysafe card processing and alternative payment methods.
Most organisations must upgrade their systems to run agentic AI in production, as cloud costs, governance and energy use climb.
The investment could speed up AI search and incident review for schools, factories and retailers using Verkada's cloud security platform.
Fans in Australia and New Zealand can pre-order the retro gaming robots now, with the full collector's set priced at AUD $349.
Food businesses face refund losses and regulatory checks as AI-made complaints and images are increasingly used to allege food safety failings.
While discovery is already mainstream, 45% of Hong Kong shoppers still balk at letting AI complete purchases, the survey found.
Boards face mounting pressure to set AI rules now, as faster adoption is exposing Australian firms to data, workforce and security risks.
Merchants will hear practical advice on approvals, AI and expansion as Ecommpay tries to simplify a crowded payments market.
Scrutiny of corporate climate claims is sharpened by a new ranking that puts London Metal Exchange ahead of RELX, PageGroup and TradingHub.
Approval would let the fintech bring U.S. payments, savings and credit operations in-house, reducing reliance on partner banks.
Australian shoppers facing tighter budgets are being drawn to Amazon's biggest annual discount event, which covers hundreds of thousands of items.
Buyers in New Zealand gain a wider choice of Motorola handsets, with seven new models spanning entry-level 5G phones to a NZD $3,499 foldable.
Cost-of-living pressures are pushing Australians to delay buys, with 80% waiting for major sales events and Prime Day shaping decisions.
AI specialists are still a minority, but their rapid sales growth signals Britain's scale-up market is broadening beyond traditional sectors.
