Managed Services stories - Page 2
Organisations keen on quality IT service delivery but lacking or not wishing to invest in the necessary
expertise often outsource this specialised field to an expert which provides the technology, guidance
and recommendations, support and maintenance required. This is a Managed Services engagement,
with the vendor known as Managed Services Provider or MSP. In the Managed Services model, a subscription is usually paid making the service fixed cost, distinct from the break/fix model where the
service provider bills only for work done. The MSP model incentivizes preventative maintenance and is
especially popular for mid-sized organisations.
Kyndryl launches sovereignty assessment amid cloud concerns
This month
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data protection
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dr
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private cloud
Kyndryl's new sovereignty readiness assessment targets cloud, AI and data risks as firms face rising pressure over control, resilience and continuity.
CIOs rank AI as a growing cyber risk, survey finds
This month
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malware
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data protection
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ransomware
Logicalis survey finds 77% of firms hit by cyber incidents as CIOs warn AI is adding fresh risk, with weak governance and skills shortages deepening exposure.
Oracle adds Lucinity AI investigation tools for banks
This month
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digital transformation
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fintech
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it automation
Oracle expands its financial crime platform with Lucinity's AI investigation tools, aiming to cut compliance workloads for banks and regulated firms.
Kyndryl launches AI Digital Twin for the workplace
This month
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data analytics
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hcm
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it automation
Kyndryl's AI workplace Digital Twin uses Microsoft Foundry to spot IT faults before staff are hit, as firms seek faster, predictive support.
Rafay & Argentum AI strike software orchestration deal
This month
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virtualisation
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devops
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datacentre infrastructure
Rafay and Argentum AI partner to streamline tailored GPU compute environments for hyperscalers and enterprises across a global AI infrastructure network.
Abacus wins CREST approval for penetration testing
This month
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firewalls
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data protection
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devops
Abacus secures CREST accreditation for penetration testing, bolstering its pitch to regulated sectors as demand rises for verified cyber security assurance.
Arctic Wolf wins Gartner Customers' Choice for MDR
This month
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cloud security
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cx
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martech
Arctic Wolf earns a strong 2026 Gartner Peer Insights showing for managed detection and response, backed by 241 reviews and a 99% recommendation rate.
KPMG says executives see managed services as key to AI
This month
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digital transformation
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partner programmes
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risk & compliance
Executives now see managed services as a critical route to scaling agentic AI, with most prioritising AI know-how and security over cost savings.
Cynomi launches GTM academy for MSP cybersecurity sales
This month
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partner programmes
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cybersecurity
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it services
Cynomi unveils practical go-to-market academy to help managed service providers package, price and sell cybersecurity services more effectively.
DXC & Servicenow launch agentic AI internal testbed
This month
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digital transformation
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hcm
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partner programmes
DXC to use ServiceNow's agentic AI across its back office first, creating a live blueprint for client offerings as the pair deepen a 17-year partnership.
Creative ITC hires Lewis Pinner as Chief Revenue Officer
This month
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storage
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hybrid cloud
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digital transformation
Creative ITC appoints veteran industry executive Lewis Pinner as Chief Revenue Officer to drive overseas expansion and deepen customer growth.
Celerity acquires Ranger4 in automation & AI push
This month
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data protection
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hybrid cloud
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data analytics
Celerity adds IBM automation specialist Ranger4 as BGF-backed group deepens AI and cost-efficiency offer across hybrid IT.
How Apograph uses proactive firewall upgrades to protect clients and control costs
This month
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firewalls
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network infrastructure
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sd-wan
Apograph's £60-a-month firewall plan helps clients dodge emergency refresh costs, cut downtime and strengthen security across 1,500 endpoints.
Freshworks boosts Freshservice with live asset mapping
This month
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digital transformation
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it automation
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multi-cloud
Freshworks adds live asset discovery to Freshservice, aiming to give IT teams clearer hybrid estate visibility and faster incident response.
Gresham renames S&P Global EDM platform as Opus EDM
This month
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saas
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digital transformation
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fintech
Gresham renames acquired enterprise data platform Opus EDM, keeping it separate from Prime EDM and planning AI features for 2026.
FNZ launches premium Select service for wealth clients
This month
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digital transformation
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fintech
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cx
FNZ launches premium Select service for wealth clients, giving top-tier firms priority product input, AI tools and faster platform support.
Cork Cyber launches AI tool to catch MSP blind spots
Last month
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dr
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mfa
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socs
Cork Cyber adds AI-powered asset analysis to help MSPs spot security gaps, zombie records and wasted licences across crowded tool stacks.
Avison Young picks CGI for AI managed services boost
Last month
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digital transformation
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it automation
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partner programmes
Avison Young deepens CGI tie-up with AI-managed tech support as the real estate adviser modernises digital platforms and boosts operational insight.
Bell expands BUZZ HPC AI data centre deal in Merritt
Last month
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datacentre infrastructure
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hyperscale
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dc
Bell deepens BUZZ HPC partnership with 6.5 MW AI capacity at its Merritt data centre, boosting sovereign compute for Canadian customers.
LevelBlue & SentinelOne expand security partnership
Last month
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ransomware
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siem
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digital transformation
LevelBlue becomes SentinelOne's preferred global partner for AI-powered managed detection, response and incident handling across hybrid estates.