Canadian Stories

AI shopping adoption in Canada grows 44% in one year

Adyen's report reveals 36% of Canadian consumers use AI for shopping, a 44% rise, with over half open to future AI-assisted purchases.

By Catherine Knowles • 4 min read • Thu, 22nd May 2025

Global Stories

Customer Experience

Dentsu integrates eye-tracking data for media planning

Dentsu has integrated in-store eye-tracking data from Co-op Media Network into its tool, enhancing media planning with real-world retail attention insights.

By Jed Nykolle Harme • 3 min read • Tue, 10th Jun 2025

Digital Transformation

How retailers can stay profitable amidst economic uncertainty

Retailers must harness data-driven agility and real-time inventory visibility to navigate U.S. tariffs and economic uncertainty while staying profitable.

By Jamie Cairns • 3 min read • Thu, 5th Jun 2025

Clean technologies

Celonis & Peech launch app to cut perishable waste & losses

Celonis and Peech have launched an app to help retailers cut perishable waste and losses, boosting revenue and improving price markdown compliance.

By Sean Mitchell • 3 min read • Thu, 5th Jun 2025

Data Protection

JLL unveils AI Property Assistant to boost real estate returns

JLL has launched the AI-powered Property Assistant to enhance property performance and boost financial returns across retail, industrial and office sectors.

By Catherine Knowles • 3 min read • Wed, 4th Jun 2025

Data Analytics

Supply chain leaders invest in AI & tech for resilience, growth

Nearly 700 global supply chain leaders prioritise AI and new tech investments to boost resilience, efficiency, and sustainability over the next three years.

By Melania Watson • 4 min read • Wed, 4th Jun 2025

Digital Transformation

APAC Retailers Embrace AI Amid Shifting Consumer Preferences

Over a third of APAC consumers now use AI for shopping, boosting convenience and new brand discoveries, says Adyen's 2025 report.

By Sean Mitchell • 4 min read • Mon, 2nd Jun 2025

Fintech

SEON expands APAC team as demand for fraud tech solutions rises

SEON expands its Asia-Pacific team in response to growing demand for advanced fraud prevention and anti-money laundering solutions across the region.

By Catherine Knowles • 3 min read • Fri, 30th May 2025

Data Analytics

AI reshapes strategies at Asia Pacific loyalty and retail conference

The Asia Pacific Loyalty Conference highlights AI's growing role in customer retention, as 46% of consumers expect brands to know their preferences.

By Sean Mitchell • 3 min read • Thu, 22nd May 2025

Digital Transformation

Blackstone eIT & Nintex launch AI platform for risk control

Blackstone eIT and Nintex have launched an AI platform combining vision intelligence and workflow automation to boost real-time risk management across industries.

By Kaleah Salmon • 2 min read • Thu, 22nd May 2025

Customer Experience

Manhattan launches Shopify app to tackle £38B reported losses

Manhattan Associates launches a connector app on Shopify, offering retailers real-time inventory, order tracking, and diverse payment options to boost omnichannel fulfilment.

By Jed Nykolle Harme • 3 min read • Thu, 22nd May 2025

Customer Experience

Dresses & jumpsuits top returns as Aussies shop online

Data from birdsnest.com.au reveals dresses and jumpsuits top the return list in Australia, with a 31% rate from over 85,000 returns last year.

By Jed Nykolle Harme • 4 min read • Fri, 16th May 2025

Robotics

ANZ firms boost AI investment to future-proof supply chains

Organisations in Australia and New Zealand are boosting investment in AI supply chain technologies to enhance resilience, productivity, and meet evolving customer demands.

By Sean Mitchell • 3 min read • Thu, 15th May 2025

Stories from Other Regions

Digital Transformation

Ventrica invests GBP £4.2 million to boost CX with Zendesk

Ventrica has launched Ventrica Digital with a GBP £4.2 million investment to enhance customer experience using Zendesk's platform and services over three years.

By Kaleah Salmon • 3 min read • Fri, 6th Jun 2025

Software-as-a-Service

Paragon acquires Service Graphics to expand marketing services

Paragon has acquired UK-based Service Graphics, enhancing its marketing services with brand activations, large format displays, and on-demand print expertise.

By Kaleah Salmon • 3 min read • Tue, 3rd Jun 2025

Customer service

UK consumers value store loyalty over brands, research shows

UK shoppers show stronger loyalty to stores than brands, with customer service and rewards driving loyalty, especially among those over 55 years.

By Shannon Williams • 3 min read • Fri, 30th May 2025

Advanced Persistent Threat Protection

Cybersecurity professionals set to gain new trauma support

The Chartered Institute of Information Security teams with PTSD Resolution to offer trauma therapy and mental health support to UK cybersecurity professionals from May 2025.

By Catherine Knowles • 3 min read • Wed, 28th May 2025

Digital Transformation

AmBank Group sees 18% website traffic boost after digital overhaul

AmBank Group's digital overhaul using Progress Sitefinity Cloud led to an 18% rise in website traffic and enhanced user engagement in Malaysia's banking sector.

By Catherine Knowles • 3 min read • Fri, 23rd May 2025