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Salesforce Stories - Page 9

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Salesforce stories

Veeam appoints new leaders to drive data resilience push
Storage

Veeam appoints new leaders to drive data resilience push

Veeam reshapes its top team with three senior hires to sharpen its global data resilience, security and AI-driven growth strategy.

By Sofiah Nichole Salivio • 4 min read • Wed, 28th Jan 2026
Rocket Software unveils ContentEdge for safer GenAI
Data Protection

Rocket Software unveils ContentEdge for safer GenAI

Rocket Software launches ContentEdge to give organisations safer GenAI access to sensitive unstructured data across hybrid environments.

By Shannon Williams • 4 min read • Fri, 23rd Jan 2026
Synechron unveils Agentic AI suite for regulated sectors
Security Information and Event Management

Synechron unveils Agentic AI suite for regulated sectors

Synechron has launched an Agentic AI suite to automate mission-critical workflows in heavily regulated financial and insurance sectors.

By Catherine Knowles • 3 min read • Wed, 21st Jan 2026
Salesforce launches AI Slackbot as workplace agent
Software-as-a-Service

Salesforce launches AI Slackbot as workplace agent

Salesforce rolls out upgraded Slackbot, turning the chat app into an AI-powered workplace agent for Business+ and Enterprise+ users.

By Mark Tarre • 5 min read • Thu, 15th Jan 2026
Chargebacks surge threatens retailers' holiday profits
Data Analytics

Chargebacks surge threatens retailers' holiday profits

Chargebacks surge after record online holiday sales, with USD $181 billion in returns putting retailers' first-quarter profits at risk.

By Shannon Williams • 4 min read • Thu, 15th Jan 2026
Salesforce unveils AI-powered Slackbot as work agent
Data Analytics

Salesforce unveils AI-powered Slackbot as work agent

Salesforce debuts a revamped AI Slackbot as a personal work agent, tying Slack into its Agentforce 360 automation and data platform.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 15th Jan 2026
Ping Identity names Adnan Chaudhry Chief Revenue Officer
Software-as-a-Service

Ping Identity names Adnan Chaudhry Chief Revenue Officer

Ping Identity appoints former Slack executive Adnan Chaudhry as chief revenue officer to drive global go-to-market amid AI identity boom.

By Mark Tarre • 4 min read • Wed, 14th Jan 2026
Salesforce adds shared-context AI tools for retailers
Unified Communications

Salesforce adds shared-context AI tools for retailers

Salesforce launches Agentforce 360 retail tools to unify AI across marketing, eCommerce and service, promising smoother shopper journeys.

By Mark Tarre • 3 min read • Tue, 13th Jan 2026
Salesforce unveils AI fluency guide for agentic workforces
Digital Transformation

Salesforce unveils AI fluency guide for agentic workforces

Salesforce launches an AI Fluency Playbook to help build 'agentic enterprises', guiding staff to work effectively with AI agents at scale.

By Mark Tarre • 4 min read • Fri, 9th Jan 2026
Informatica named Leader in 2025 Gartner data quadrant
Customer Relationship Management

Informatica named Leader in 2025 Gartner data quadrant

Informatica from Salesforce is named a Leader in Gartner's 2025 Magic Quadrant for Data Integration Tools, its 20th straight year on top.

By Mark Tarre • 4 min read • Fri, 9th Jan 2026
Linux Foundation launches Agentic AI open standards hub
Security Information and Event Management

Linux Foundation launches Agentic AI open standards hub

Linux Foundation unites Anthropic, Block and OpenAI in new Agentic AI hub to standardise tools and protocols for autonomous AI agents.

By Sean Mitchell • 6 min read • Fri, 9th Jan 2026
Conviva adds AI pattern analytics to customer journeys
Unified Communications

Conviva adds AI pattern analytics to customer journeys

Conviva expands Digital Product Insights with AI-driven pattern analytics, unifying journeys across apps, websites and conversational agents.

By Sofiah Nichole Salivio • 5 min read • Thu, 8th Jan 2026

Stories from Other Regions

Salesforce stories

SER rebrands as Doxis, unveiling document intelligence push
Software-as-a-Service

SER rebrands as Doxis, unveiling document intelligence push

SER rebrands as Doxis, sharpening its focus on “document intelligence” and naming a Chief AI Officer in a wider leadership shake-up.

By Sofiah Nichole Salivio • 4 min read • Sat, 24th Jan 2026
Salesforce expands startup drive to Malaysia, Philippines
Software-as-a-Service

Salesforce expands startup drive to Malaysia, Philippines

Salesforce extends its Startup Programme to Malaysia and the Philippines, targeting early-stage and AI-first ventures across South East Asia.

By Melania Watson • 3 min read • Wed, 21st Jan 2026
SaleCycle buys BEYABLE to build unified eCommerce stack
DevOps

SaleCycle buys BEYABLE to build unified eCommerce stack

SaleCycle snaps up French personalisation specialist BEYABLE to create a unified European eCommerce marketing and conversion platform.

By Mark Tarre • 3 min read • Wed, 14th Jan 2026
AI to manage 41% of Singapore customer service by 2027
Digital Transformation

AI to manage 41% of Singapore customer service by 2027

AI is set to manage 41% of Singapore's customer service cases by 2027, as service teams embrace “agentic” tools despite security concerns.

By Shannon Williams • 4 min read • Tue, 13th Jan 2026
Journey Beyond builds cloud tech stack for safari resort
Customer Relationship Management

Journey Beyond builds cloud tech stack for safari resort

Journey Beyond deploys RingCentral-powered cloud stack and in-house AI chat to run South Australia's new Monarto Safari Resort in four months.

By Mark Tarre • 4 min read • Tue, 13th Jan 2026
Nottingham Malaysia launches AI agent for student recruitment
EduTech

Nottingham Malaysia launches AI agent for student recruitment

University of Nottingham Malaysia debuts NOVA AI assistant to give round-the-clock course and admissions guidance to global applicants.

By Mark Tarre • 4 min read • Fri, 9th Jan 2026